Purpose of the Role:
The Manager, Quotation Support leads and develops quotation support operations to ensure accurate, timely, and high-quality quotations and order execution. Acting as a key link between Sales, Quotation Hubs, Engineering, Operations, and other stakeholders. The role drives customer satisfaction, operational excellence, and business growth. The position manages regional quotation support teams in India and Saudi while collaborating with global stakeholders to oversee the end-to-end quotation process and ensure order accuracy.
Key Responsibilities:
Lead, manage, coach, and develop the regional quotation support team, including defining team structure, roles, and responsibilities.
Plan, monitor, and continuously improve quotation support activities to ensure accurate, timely, and compliant quotations and order execution.
Manage complex, high-value quotations with significant business impact.
Allocate and monitor team workload to maximize productivity and operational efficiency.
Develop and implement global quotation support policies, standards, and procedures.
Collaborate with quotation hubs, product centers, sales, order management, engineering, and manufacturing teams to ensure quotation accuracy and customer satisfaction.
Resolve quotation and order-related issues, escalations, and customer complaints by working closely with sales, service, finance, and operations stakeholders.
Foster teamwork, knowledge sharing, continuous improvement, and a high-performance culture within the team.
Qualifications & Experience:
8 - 10 years of relevant experience, including a managerial or supervisory role.
Bachelor’s in mechanical engineering / Instrumentation engineering.
Strong business and technical acumen with experience in quotation, order management, or customer service operations.
Proven leadership, coaching, and team development capabilities.
Ability to collaborate effectively with cross-functional and global teams.
Sound business judgment, problem-solving, and decision-making skills.
Strong customer focus and service orientation.
Excellent written and verbal communication skills in English.
Stakeholder management
Planning and prioritization
To succeed in this role:
You will need demonstrated expertise in managing complex quotation processes and a proven track record of leading and developing regional teams. Success hinges on your ability to foster cross-functional collaboration, implement efficient global policies, and leverage your business acumen to ensure customer satisfaction and operational targets are met. Advanced English proficiency is essential for seamless global communication.
We also expect you to align with Valmet's Leadership Principles—practical behaviors that guide how we lead, collaborate, and succeed together:
• Take accountability – Act with ownership, set clear expectations, and follow through
• Lead with courage – Champion change, try bold ideas, and learn quickly
• Build on trust – Listen to understand, be open, and create psychological safety
• Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value.
We offer
Competitive pay, comprehensive insurance, and a vibrant workplace culture filled with team-building events and employee clubs. Plus, take advantage of our flexible internal mobility program to grow your career your way!
At Valmet, you will take on an inspiring and challenging position with excellent opportunities for personal and professional growth. You will work in a team-oriented, international environment on global projects, leveraging modern technology. We value our employees and support a healthy work-life balance with flexible working arrangements.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.
Join the team -- and lead the way with us!
Skills Required
- 8-10 years of relevant experience, including managerial or supervisory role
- Bachelor's in Mechanical Engineering or Instrumentation Engineering
- Experience in quotation, order management, or customer service operations
- Proven leadership, coaching, and team development capabilities
- Ability to collaborate effectively with cross-functional and global teams
- Sound business judgment, problem-solving, and decision-making skills
- Strong customer focus and service orientation
- Excellent written and verbal communication skills in English
- Stakeholder management
- Planning and prioritization
What We Do
Valmet is the leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. We aim to become the global champion in serving our customers. Valmet's strong technology offering includes pulp mills, tissue, board and paper production lines, as well as power plants for bioenergy production. Our advanced services and automation solutions improve the reliability and performance of our customers' processes and enhance the effective utilization of raw materials and energy. Valmet's net sales in 2019 were approximately EUR 3.5 billion. Our more than 13,000 professionals around the world work close to our customers and are committed to moving our customers' performance forward - every day. Valmet's head office is in Espoo, Finland and its shares are listed on the Nasdaq Helsinki.
