Manager Process Improvement

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Work Shift

Day

Work Day(s)

Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time

8:30 AM

5:00 PM

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Leads a team of Process Improvement Specialists that contribute to the execution of Children’s Healthcare of Atlanta's quality and service vision and strategies. Partners with service line and campus leaders in providing safe, timely, effective, efficient, and patient-centered care. Manages a portfolio of performance projects and works collaboratively with clinical leaders and front line staff for the purpose of improving clinical care and service processes. Consults with campus and service line quality and service teams and committees to facilitate the identification of opportunities, improvement planning, and determination of appropriate measures of success.

Experience

• 2 years of experience in evaluation and analysis of healthcare data
• 2 years of experience in management
• 5 years of experience in quality measurement and improvement methodologies

Preferred Qualifications

• Master’s degree in life science, healthcare management, business, or related field
• Six Sigma Black Belt

Education

• Bachelor’s degree in Engineering, Healthcare, Business, or related field and Master’s degree in Engineering, Healthcare, Business, or related field or equivalent experience

Certification Summary

• Six Sigma Green Belt or equivalent within 1 year of employment

Knowledge, Skills, and Abilities

• Demonstrated leadership skills in facilitating and leading cross-functional teams and working collaboratively with groups or teams
• Multi-project planning and management skills
• Proven aptitude for problem-solving and strategic thinking
• Proven ability to work independently/autonomously
• Demonstrated ability to develop and manage budgets and other financial skills
• Proficient at a high level in the use of Microsoft Excel, Word, and Power Point
• Advanced oral and written communication skills
• Strong interpersonal skills
• Demonstrated ability to confront and creatively manage conflict
• Ability to work collaboratively with employees at all levels of the organization

Job Responsibilities

• Leads and manages a team of process improvement specialists.
• Coordinates and manages workflow to ensure optimal delivery of services, delegating activities as necessary.
• Communicates and informs team of decisions, changes, and other relevant information in a timely manner.
• Educates and provides technical expertise to leaders, staff, and physicians in identifying key indicators that are linked and aligned with organizational strategic goals and performance targets.
• Facilitates multidisciplinary teams to evaluate processes and systems and generate alternatives and makes recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved clinical outcomes.
• Communicates team recommendations effectively.
• Facilitates delivery of basic, intermediate, and advanced quality and service training modules to physicians, management, and staff.
• Develops supporting instructional materials that enhance learning objectives. Manages customer service vendor relationship, including ensuring quality and timeliness of sampling, survey deployment, and reporting process.
• Works with other members of the customer service team (e.g., ambassadors and liaisons) to ensure consistency and seamlessness in service experience. Facilitates failure modes and effects analyses to identify/eliminate or minimize points of risks through process redesign.
• Collaborates with appropriate physicians and staff to obtain, document, and validate information related to assigned projects.
• Develops quality and service metrics to assess overall success of improvement efforts. Evaluates and implements new initiatives that assist in the achievement of system goals.
• Maintains professional development by expanding knowledge base of methodologies and techniques, including continuous quality improvement, statistical process control, Six Sigma, and Lean.
• Participates in the achievement of organizational-directed department goals. Demonstrates fiscal responsibility and maintains annual operations budget and/or spending policy.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth. Encourage ongoing skill development by providing opportunities for continued education.

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Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

1575 Northeast Expy NE

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