The Quality Assurance Manager oversees the quality assurance program, manages quality control staff, and ensures compliance with quality standards and corrective actions at the Allentown plant.
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Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
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Job DescriptionPOSITION: Quality Assurance ManagerLOCATION: Allentown, PABasic FunctionDirect the quality assurance program for the Allentown plant. Supervises the quality control leads and technicians in performance of duties relating to inspection, laboratory testing, statistical process control and salvage operations. Implement, maintain and modify as appropriate the plant’s quality management system to improve business operating systems and meet the requirements of customer and best practice audits. Lead/assist with the corrective action of quality related problems at the plant and/or customer location and start-up of new products/processes. Assist in troubleshooting technical problems.Specific DutiesDesign, implement and direct the quality assurance program for the Allentown plant. Establish/maintain quality program, including but not limited to:Plant management responsibilityDocument and data controlControl of customer supplied materials and nonconforming product/materialProduct identification and traceabilityInspecting/testing procedures and control of related equipmentCorrective and preventive actionsInternal quality audits (housekeeping, GMP, etc.)Establish/monitor/maintain statistical process control (SPC) programs. Advise and instruct local managers in utilization of SPC data. Provide consistent ongoing analysis of process capability (CPK) statistics. Determine/recommend/assist in continuous improvement programs to meet plant/division quality objective and advise the plant manager of appropriate action plans. Suggest improvements in procedures and techniques to improve product/customer acceptance. Establish/monitor and control hold for inspection (HFI) procedures to ensure nonconforming materials do not enter the production process and are properly identified and segregated. Coordinate quality activities with other division/plant personnel seeking mutual agreement on problems involving coordination. Supervise hourly personnel at the assigned location(s) responsible for the coordination and performance of the overall quality. Inspection of incoming purchased materials, work-in-process material, rework materials and finished goods. Assure the required level of quality through visual inspection, statistical sampling and laboratory testing of materials. Ascertain the reasons for nonconforming materials. Performance of operator and technicians tests – section weights, wall thickness, dimensional characteristics, glue usage and patterns, banding tension, stretch wrap usage and load to force, etc. Processing of all scrap materials including but not limited to bottle/preform salvage and regrind, corrugated salvage and other materials. Design and implement accurate reporting and recording of scrap, reprocessed materials. Control the movement of these materials. Ascertain the disposition of materials placed on HFI. Develop and implement continuous improvement plans for defect prevention programs by determining the cause of chronic defects. Recommend and stimulate corrective action with plant personnel/staff managers by encouraging an atmosphere of continuous improvement and employee involvement programs. Provide leadership in campaigning for quality improvements. Provide consistent ongoing analysis of defect costs/customer complaints in order to provide plant manager and division quality manager with appropriate actions. Lead quality initiatives and procedures to ensure best in class practices are maintained at the facility. Serve as local contact for external audit programs (AIB, HACCP) and assist plant management in implementing corrective actions to such audits. Serve as the back-up plant representative for the Allentown plant in dealing with customer complaints or quality problems. Travel as required to customer locations to ascertain the nature of problems and their impacts. Design, implement, and coordinate training programs for managers, staff and employees to assure uniform quality standards are defined and expectations communicated. Manage quality department supplies and expense budget and ensure spending is cost effective.Reporting Relationship: Reports to Plant DirectorEducation Required: Bachelor degree in a technical discipline.Experience Required: Four years related experience in quality assurance in a manufacturing organization. Our ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
- Our people are engaged and developing as part of a high-performing Amcor team
- Our customers grow and prosper from Amcor’s quality, service, and innovation
- Our investors benefit from Amcor’s consistent growth and superior returns
- The environment is better off because of Amcor’s leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
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BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
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