Manager Quality

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

At Bose, we are constantly learning and constantly curious. We never stop imagining what better sound sounds like. The Product team leads the transformation of ideas through research, design, development, marketing, and sales, unleashing the transformative power of sound and delivering the best products on the market.

Job Description

Key Responsibilities:

1. Strategic Quality Management:

- Develop and implement the overall quality strategy aligned with the company’s goals and objectives.

- Lead the development and maintenance of quality management systems (QMS) in accordance with ISO 9001, IATF 16949, and other relevant standards.

2. Leadership and Team Management:

- Lead and mentor a team of quality managers, engineers, and inspectors.

- Foster a culture of quality, continuous improvement, and accountability across the organization.

3. Collaboration and teamwork:

- Models teamwork by working effectively with key leaders in the organization, like Engineering, New Product Introduction, Manufacturing and Supply Chain.

- Removes barriers to positive team performance.

4. Quality Assurance and Control:

- Oversee all quality assurance and control activities, including inspection, testing, and validation of mechanical and electronic subassemblies.

- Ensure robust process controls and monitor performance using statistical process control (SPC) and other quality tools.

5. Compliance and Certification:

- Ensure compliance with automotive industry standards, customer specifications, and regulatory requirements.

- Manage certification processes and maintain current certifications (e.g., ISO 9001, IATF 16949).

6. Supplier Quality Management:

- Develop and manage supplier quality programs, including supplier audits, assessments, and performance improvement plans.

- Collaborate with suppliers to ensure high-quality incoming materials and components.

7. Continuous Improvement:

- Drive continuous improvement initiatives using methodologies such as Lean, Six Sigma, and 8D problem-solving.

- Identify areas for process improvement and implement best practices to enhance product quality and operational efficiency.

8. Customer Engagement:

- Act as the primary point of contact for quality-related customer issues and concerns.

- Ensure timely and effective resolution of customer complaints and non-conformances.

9. Risk Management:

- Identify potential risks to product quality and implement strategies to mitigate them.

- Lead failure mode and effects analysis (FMEA) and other risk assessment activities.

10. Reporting and Documentation:

- Prepare and present quality performance reports to senior management.

- Ensure accurate and comprehensive documentation of quality processes, audits, and corrective actions.

11. Technology and Innovation:

- Stay abreast of the latest developments in quality management, electronics manufacturing, and automotive industry trends.

- Integrate new technologies and innovations into the quality management systems.

Qualifications:

- Education:

- Bachelor’s degree in Electronics Engineering, Electrical Engineering, Quality Management, or a related field. A master’s degree, MBA or Six Sigma certification are highly desirable.

- Experience:

- Minimum of 10 years of experience in quality management within the automotive manufacturing industry, with at least 5 years in a senior leadership role.

- Extensive experience with quality standards and certifications relevant to the automotive industry (e.g., ISO 9001, IATF 16949).

- Skills:

- In-depth knowledge of electronics automotive industry, manufacturing processes, quality related functions, and industry regulations.

- Proven leadership and team management abilities, with vast experience in developing high performing teams.

- Excellent strategic planning, strong analytical and problem-solving skills, with experience in root cause analysis and corrective action implementation.

- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, suppliers, and internal teams.

- Proficiency in quality management software and tools.

- Ability to work in a fast-paced, dynamic environment with shifting priorities.

- Certifications:

- Certified Quality Engineer (CQE), Certified Quality Auditor, Six Sigma Black Belt, or similar certifications are highly desirable.

Working Conditions:

- The role primarily involves working in an office environment within the manufacturing plant, with frequent visits to the production floor and quality labs.

- May require travel to supplier sites, customer locations, and industry conferences.

Reporting Line:

- Reports to the Director of Manufacturing Operations or the Plant General Manager.

- Manages Supplier Quality, Process Quality Assurance, Customer Quality, Quality Management Systems, Component Failure Analysis, Material Analysis and Quality Control.

Selected candidate must available to relocate to Tijuana, B.C.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]