Manager, Quality

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

Manager, Systems and Analytics Manager will have overall responsibility for all metrics support and system engagement/improvement needs in support of the Quality Management Program and strategy for CHEP North America.

Major/Key Accountabilities

• Actively supports the development, implementation, and management of the Quality System and strategy for all CHEP North America
• Leads and supports both internal and external customer needs related to furthering the Quality strategy and resolving customer issues as required
• Oversees the maintenance and development of all necessary Quality Standard Operating Procedures (SOPs).
• Leads and communicates with cross-functional teams and management to develop and support the implementation of goals, objectives, policies, procedures and systems pertaining to the Quality System (ISO, Audit Programs, GCHS, Ops Portal, etc)
• Works to continuously improves the quality metrics visibility to drive expected results.
• Develops and delivers necessary training to cross functional teams and customers.
• Liaises with external parties and auditors on matters relating to the quality management system for corrective action and compliance as it applies.
• Utilizes Six Sigma and Lean Methodologies to evaluate, revise and drive improvement and overall efficiencies.

Will act as representative having responsibility and authority that includes:

• a) ensuring that processes needed for the quality management system are established, implemented, and maintained,
• b) reporting to top management on the performance of the quality management system and areas of improvement,
• c) ensuring the promotion and awareness of customer needs throughout the organization.

Qualifications

• BS degree in technical discipline preferred (quality, engineering, mathematics) or appropriate previous job experience.
• Knowledge of ISO 9001, Lean Manufacturing, and Six Sigma processes
• Knowledge of ISO 14000 (preferred)
• Lean Six Sigma Green Belt certification (preferred)
• Certified Quality Auditor (preferred)

Experience

• 3+ years working experience in Quality/Supply chain/Manufacturing
• 2+ years of project management experience in supply chain/manufacturing environment
• Statistical analysis and relevant tool knowledge
• Certified Quality Auditor (preferred)
• Experience in indirectly managing diverse teams and influencing change in matrix / cross-functional environment.

Skills and Knowledge

• Experience in FMCG Supply Chain environment.
• Knowledge of CHEP business, supply chain, market and customers.
• Strong negotiating, collaboration, solution and relationship building capabilities in an internal and customer facing role.
• Strategic thinking, ability to develop and drive a concept through to completion.
• Experience in work instruction and SOPs development
• Heavy emphasis on data analytics/visuals and locating indicator causes
• Exceptional collaboration skills.
• Able to effectively handle high degree of multiple tasks simultaneously.
• Demonstrated experience working with all levels of management and employees.
• Excellent teamwork skills and proven ability to work under tight deadlines.

Languages

Required: English

Preferred Education

Bachelors

Preferred Level of Work Experience

3 - 5 years

Remote Type

Fully Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].