- Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units.
- Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions.
- Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards.
- Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions.
- Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations.
- Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings.
- Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives.
- Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms.
- Lead process re-engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines.
- Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs.
- Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements.
- Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption.
4. TECHNICAL COMPETENCIES
Quality & Continuous Improvement
- Expertise in Quality Management Systems (QMS), ISO standards, and EFQM excellence models
- Strong knowledge of Lean, Six Sigma, and process optimization methodologies
- Ability to design and implement continuous improvement frameworks and governance
Risk Management & Governance
- Deep understanding of Enterprise Risk Management (ERM) frameworks
- Experience with risk appetite setting, risk registers, and control frameworks (e.g., RICS)
- Strong governance mindset with ability to implement policy and control structures
Data & Performance Management
- Ability to design and manage KPI frameworks and performance dashboards
- Strong analytical skills with experience in data-driven decision-making
- Experience in data governance, reporting automation, and performance tracking systems
Audit & Compliance
- Expertise in internal and external audits, compliance frameworks, and ISO certification processes
- Strong capability in root cause analysis and corrective action implementation
Project & Change Management
Strong project management capabilities across cross-functional transformation initiatives
- Experience in changing management and adoption of new processes and systems
- Excellent project management skills with the ability to lead cross-functional teams and drive change within a complex organizational structure.
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Skills Required
- Experience implementing and managing Quality Management Systems (QMS) aligned to ISO standards
- Knowledge of EFQM excellence models and ISO certification management
- Expertise in Enterprise Risk Management (ERM) frameworks and risk registers
- Experience developing Business Continuity Management (BCM) plans
- Familiarity with control frameworks (e.g., RICS) and risk appetite setting
- Experience leading internal and external audits and closure of audit findings
- Strong capability in root cause analysis and corrective action implementation
- Knowledge of Lean, Six Sigma, and continuous improvement methodologies
- Experience designing KPI frameworks, performance dashboards, and reporting automation
- Project and change management experience leading cross-functional transformation initiatives
- Experience driving digital enablement of quality and risk processes (audit tracking, risk registers, CI logs)
- Stakeholder management and ability to coach business units and drive change adoption
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
