We currently have an opportunity for a Manager - Quality & Performance to join our Health & Education team based at the Bendigo Hospital. We're looking for someone who is exceptionally organised, has a sharp eye for detail, and can confidently manage multiple priorities. Supporting the Senior Manager - Quality & Performance, you'll help oversee quality processes, compliance requirements, performance reporting and continuous improvement activities, ensuring contractual obligations are met and high standards are maintained across our services.
What You’ll Do
This role offers a broad scope, with key responsibilities including:
- Take accountability for day‑to‑day governance of quality systems, audits, KPI validation, abatement risk management and reporting accuracy across all service lines.
- Implement and continuously improve the Performance Monitoring Program. Oversee, manage and deliver monthly, quarterly and ad hoc performance reporting.
- Act as the escalation point for complex quality, performance and compliance matters, the role ensures Downer maintains an audit‑ready, defensible and high‑performing contract position.
- Maintain the Contract Risk Management Plan and Risk & Opportunity Register. Provide governance oversight and be responsible for drafting and delivering incident reporting and investigations.
- In the absence of the Senior Manager, the role assumes full accountability for quality and performance governance, stakeholder engagement and contractual assurance obligations.
What You’ll Bring
Tertiary qualification in Quality, Risk, Business, Health, Engineering, Project Management or related discipline preferred
Lead or Internal Auditor qualification (ISO 9001 or equivalent) Preferred.
experience in quality, performance or contract management in complex or regulated environments (PPP/health/education/defence preferred)
Demonstrated experience acting or deputising at management level
- Operating within a 24/7 healthcare PPP environment, the role requires strong judgement, influence and resilience, with a focus on proactive risk management, data driven decision making and continuous improvement.
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
Skills Required
- Experience in quality, performance, or contract management within complex or regulated environments
- Demonstrated experience acting or deputising at management level
- Strong judgement, influence, resilience, proactive risk management, data-driven decision-making, and continuous improvement capabilities
- Tertiary qualification in Quality, Risk, Business, Health, Engineering, Project Management, or a related discipline
- Lead Auditor or Internal Auditor qualification, preferably ISO 9001 or equivalent
- Experience in PPP, healthcare, education, or defence environments
What We Do
Downer Group is a leading provider of integrated infrastructure services across Australia and New Zealand, operating in sectors such as transport, utilities, facilities, and defense.
