Manager Quality Control

POSITION SUMMARY

The Manager Quality Control is responsible to the Chief Inspector for quality oversight including regulatory compliance related to aircraft production.

JOB RESPONSIBILITIES

• Responsible to lead and manage the hangar assigned Quality Control Lead Inspectors and Quality Control Inspectors.
• Responsible for the efficient scheduling and use of resources.
• Promotes teamwork and uses a collaborative approach; supporting business partners as needed and when needed.
• Strategize, plan, and execute joint plans and decisions with business partners for the collective success of the customers and EAMS.
• Responsible to maintain situational awareness of all projects assigned; be aware of aircraft status, job status, parts status, and overall progress of project plan.
• Ensure quality control inspection requirements are met, including assigned auditing, analysis, and surveillance of the job activities in the hangar.
• Aware of all critical inspections' status; helps establish priorities for inspection tasks and witnesses critical inspections as needed to develop a quality assessment of the project and/or aircraft check.
• Responsible to initiate aircraft delivery recovery plans when needed by assessing production flow issues, determining corrective action plans, and mobilizing resources to restore the timeliness of the production plan.
• Provides supporting information to Hangar Operations Management with regards to the work status of the aircraft, when requested.
• Maintains a safe and compliant operational environment; ensure compliance to company policies and procedures, customer requirements, federal, state and local regulations.
• Maintains staffing levels and identifies training requirements based on the needs assessment of assigned personnel and projects.
• Enforces policy and procedures to ensure the highest levels of safety, quality, and regulatory compliance.
• Responsible to be a visible “go to” resource in the workplace.

• Conducts one-on-one counseling, coaching, and mentoring as needed.
• Communicates openly and honestly with all employees and maintains an open flow of information at all times.
• Participates in Customer meetings -providing updates and advising customer of changes in the delivery plan and next steps.
• Maintain reports, tracking sheets, attendance rosters, and any other production and or support tracking systems as needed.
• Performs audits (sampling) of completed customer records for regulatory requirements.
• Maintains quality standards and procedures in the hangar work areas at all times.
• Represents EAMS at all times with customers and auditing agencies and all outside visitors, maintaining professional demeanor and upholding EAMS standards of conduct.
• Contributes with rectification and the answering of CARs and related non-conformity reports assigned to the Quality Control personnel assigned to the hangars.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• High School Diploma or equivalent required
• A&P certificate required
• Some college and/or a degree in an aviation discipline preferred

Experience:

• Five years or more of progressively responsible experience in quality management.
• Previous supervisory experience required
• Team building experience

Knowledge, Skills & Abilities:

• Good communication, both oral and written
• Attention to detail
• Team player
• Demonstrated good judgment
• Analytical and adept in problem solving
• Ability to take charge
• Demonstrated accountability

Working Conditions / Environment/ Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
• Ability to work under demanding conditions and exhibit leadership and control at all times
• Ability to work flexible hours, different shifts and days off as required.
• Employees will be subject to the random drug and alcohol testing under FAA regulations.

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement to processes and procedures.
• Safeguards confidential and proprietary documents and information.
• Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.