LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About the RoleThe Quality Assurance team is the voice of the customer inside Operations — monitoring contacts and loan reviews to make sure we deliver on our commitments to members and our regulators. This role leads the day-to-day QA function across all lending Operations lines of business, owning compliance and procedural monitoring, building targeted monitoring capabilities, and partnering closely with Compliance to keep risk in check as we scale.What You'll DoLead a multi-tier QA team of 14+ Associates, Specialists, and Supervisors across Operations, setting clear priorities and removing blockers so the team can deliver
Own compliance and procedural monitoring across customer contacts and loan reviews, ensuring oversight standards are met at the department level
Build and maintain QA forms, calibration practices, and reporting that translate findings into action for Operations leaders
Use speech analytics and other monitoring tools (NICE, Calabrio, or similar) to surface risk signals earlier and prioritize where the team focuses
Apply AI tools thoughtfully to accelerate review sampling, trend analysis, and reporting - without trading away the rigor that lending and regulatory work require
Lead QA testing for pilots, new products, and vendor rollouts, providing actionable data during launch and feeding insights back into Operations and Compliance
Support audits, due diligence, and investor-level reporting (monthly and quarterly), and stay ahead of change management for systems and procedures across departments
Build durable partnerships with senior leaders across Operations, Compliance, and third-party vendors, and drive decisions through consensus
5+ years of experience in QA, compliance monitoring, or operations in banking, lending, or Fintech, including direct people management; bachelor's degree in a related field; or equivalent work experience
Hands-on knowledge of lending Operations functions (sales, support, credit review, collections, vendor oversight) and the CFPB-mandated frameworks that govern them (FCRA, TCPA, UDAAP, etc.) — or the ability to come up the curve quickly
You've built or materially improved a QA program — forms, calibration, reporting, escalation paths — and can point to outcomes, not just activity
You hire and develop diverse talent, set a high performance bar, and create the conditions for Supervisors and Specialists to grow
You make decisions with extreme attention to detail and sound judgment, knowing when a finding informs a coaching moment versus when it needs to be escalated
You look for places where AI tools can remove friction and lift your team's output — and you're hands-on enough to know what's realistic, building a culture where experimentation is expected, learning is shared, and quality isn't traded for speed
You're translating AI capabilities into practical process improvements for Operations, and you hold the line on quality and compliance even as tools change
Strong written and verbal communicator who can move comfortably from a calibration session with Specialists to a quarterly review with investors or senior leadership
Leadership experience spanning Sales, Credit, and Customer Support functions
Experience building use cases and tuning speech analytics platforms
Advanced Excel and Tableau (or comparable BI) skills, with a track record of identifying trends others miss
Experience standing up QA coverage for a new line of business or vendor program
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Skills Required
- 5+ years experience in QA, compliance monitoring, or operations in banking, lending, or fintech, including direct people management; bachelor's degree or equivalent
- Hands-on knowledge of lending operations functions and CFPB-mandated frameworks (FCRA, TCPA, UDAAP) or ability to ramp quickly
- Experience building or materially improving a QA program including forms, calibration, reporting, and escalation paths
- Proven ability to hire and develop diverse talent, set high performance standards, and develop supervisors and specialists
- Strong written and verbal communication skills for interactions from calibration sessions to investor and senior leadership reviews
- Experience applying AI tools to accelerate review sampling, trend analysis, and reporting while maintaining compliance rigor
- Leadership experience spanning Sales, Credit, and Customer Support functions
- Experience building use cases and tuning speech analytics platforms
- Advanced Excel and Tableau (or comparable BI) skills
- Experience standing up QA coverage for a new line of business or vendor program
LendingClub Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LendingClub and has not been reviewed or approved by LendingClub.
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Parental & Family Support — Policies include up to 16 weeks of paid leave for new parents and a fully paid, phased return-to-work, with dedicated mothers’ rooms in offices. These features position family support as a notable strength.
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Healthcare Strength — Health coverage spans medical, dental, vision, disability, and mental health support, complemented by HSA/FSA options. A wellness program with cash incentives and other leading offerings enhance overall medical and wellbeing support.
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Strong & Reliable Incentives — Incentive structures include commonly awarded annual bonuses and performance bonuses. Equity participation via an employee stock purchase plan further augments total rewards.
LendingClub Insights
What We Do
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. It is the only digital marketplace bank, and the first public U.S. neobank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals.
