Your Opportunity as the Manager, Quality Assurance
As a leader in the organization, actively champion and role model site vision with focus on the safety and well-being of employees, products, and equipment. Develop and lead programs that ensure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements. Teach and translate these requirements into daily operations.
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Location: Memphis, TN
Work Arrangements: 100% on-site
Willingness to work off shift (including days, weekends, and/or holidays) and flow to the work as needed
Travel – anticipate less than 10%
In this role you will:
Ensure compliance of company quality procedures, ingredient specifications, process control specifications and finished product specifications
Responsible for people management and leadership development to include coaching, developing and empowering leadership team members and technicians to enhance peak performance through High Performance Organizational principles
Lead the Quality Pillar for the plant through data driven direction setting, prioritization, building capability, maintaining pillar master plan and 90-day plans
Build skills and capabilities in Quality Key Element Owners and Functional Leaders
Ensure effectiveness of site QA training program (new hire and ongoing QA training)
Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics, and site lead and lag measures
Provide consistent and standardized technical support to the manufacturing facility in relation to quality and food safety requirements
Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions
Participate in JMS initiatives and projects for supply chain changes and new product introductions
Coach Quality Assurance Specialists and oversee the Food Safety and Food Defense programs for the plant; responsible for the site Food Safety Plan; lead the GFSI Audit program
Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees
Coach Sanitation Leads and oversee sanitation program, environmental monitoring, and micro results analysis
Manage Quality Incidents with the goal of investigating root cause and implementing corrective actions to prevent incident recurrence
Coordinate holds, product disposition, product withdrawals and recalls
Monitor quality of manufactured products using computer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action
Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and organizational development
Manage Quality Assurance Budget
Oversee documentation management and change management for all Quality and Environmental programs
Manage the department using principle-based decision making and the Basic Beliefs as a foundation to preserve the Smucker culture
Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Bachelor’s degree
5+ years’ experience in food manufacturing operations
Quality Control/Assurance leadership experience
Proactive issue resolution, loss analysis and problem solving
Ability to understand complex process operations as it relates to quality, food safety environmental and troubleshooting
Excellent organizational skills, attention to detail, and capacity to multitask efficiently
Excellent communication skills (both oral and written) and effective listening skills
Willing to travel, as needed
Additional skills and experience that we think would make someone successful in this role:
Working knowledge of FDA regulations, including GMPs and FSMA
Experience with GFSI, USDA and BRC audits
Risk based decision making and data driven priority setting
Learn more about working at Smucker:
Helping our Employees Thrive
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
Follow us on LinkedIn®
#INDSA
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Top Skills
What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
