QA Analyst （Manager）

The Opportunity

Position Overview

We are seeking a highly skilled QA Analyst (Manager) to lead our Quality Engineering initiatives with a strong focus on AI‑driven quality practices and test automation strategy. This role will be responsible for shaping our quality roadmap, implementing intelligent automation frameworks, and driving continuous improvement across engineering teams. The ideal candidate has hands‑on QA expertise, proven leadership ability, and a passion for applying AI and automation to accelerate quality outcomes.

Key Responsibilities

Leadership & Strategy

• Define and execute the QA strategy with a focus on AI‑powered testing and automation.
• Lead and mentor a team of QA engineers and analysts; establish best‑in‑class quality practices.
• Partner with Engineering, Product, and Architecture teams to embed quality throughout the SDLC.
• Drive quality governance, metrics, and reporting aligned with organizational objectives.

AI‑Driven Quality Initiatives

• Evaluate and adopt AI tools, frameworks, and techniques to improve test efficiency and defect detection.
• Build AI‑assisted testing capabilities (e.g., intelligent test generation, predictive defect analytics, self‑healing automation).
• Lead PoCs and pilots to integrate AI within test pipelines and CI/CD workflows.
• Collaborate with data teams to ensure responsible use of AI and adherence to security and compliance standards.

Automation Framework Ownership

• Architect, develop, and maintain scalable automation frameworks for UI, API, performance, and regression testing.
• Ensure automation is integrated into CI/CD pipelines and supports continuous testing.
• Drive automation coverage and maturity across multiple products/platforms.
• Standardize automation practices and enforce code quality for test scripts.

Quality Engineering & Operations

• Oversee planning and execution of test strategies covering functional, non‑functional, and exploratory testing.
• Implement quality metrics such as defect leakage, automation ROI, release readiness, and stability indicators.
• Lead RCA (Root Cause Analysis) sessions and ensure preventive and corrective actions.
• Champion shift‑left and shift‑right practices, including monitoring, telemetry-based testing, and quality gates.

Stakeholder & Cross‑Functional Collaboration

• Work closely with product managers to understand requirements and define quality criteria.
• Provide clear communication on quality status, risks, and mitigation strategies.
• Build strong relationships with engineering teams to foster a culture of quality-first development.

Required Qualifications

• 6+ years of QA experience with at least 2+ years in a lead or managerial role.
• Strong expertise in test automation using tools like Selenium, Playwright, Cypress, Appium, RestAssured, etc.
• Hands‑on experience with CI/CD systems (Azure DevOps, GitHub Actions, Jenkins, etc.).
• Familiarity with AI/ML concepts and exposure to AI-driven test solutions.
• Proficiency in programming languages such as Python, Java, JavaScript, or C#.
• Strong understanding of SDLC, STLC, DevOps practices, and Agile methodologies.
• Excellent communication, leadership, and mentoring abilities.

Preferred Qualifications

• Experience integrating GenAI tools into QA workflows.
• Knowledge of large‑scale distributed systems, cloud platforms (Azure, AWS, GCP), and microservices.
• Certification in quality (ISTQB), automation, or AI/ML technologies.
• Experience with performance testing, security testing, or observability platforms.

Internal Guidelines about Work from Home:

Hybrid Model, following Manulife’s Working Better guidelines.

Over time:

0-40 hours/month.

Salary:

Based on our Work Rules, we will consider your experience, skills and knowledge when we decide the salary.

Commutation allowance and Variable Incentive Bonus are paid based on our Work Rules.

Working Hours:

Standard Working Hours: 9:00am - 5:00pm  (Include 1 hour break. Flex-time system available)

Benefits:

Social Insurance (Health Insurance, Employees' Pension, Unemployment Insurance, Worker's Accident Insurance), Benefit One, Training system (include Japanese lesson / English lesson), Childcare Leave/Family care Leave, Baby-sitter support program, wiwiw System (Support program for those who take Childcare Leave), Retirement Pension (only for Regular employee).

Holidays/Vacations:

Saturdays and Sundays

National Holidays

• Year-end and new year holidays (December 30, December 31, January 2 and January 3)
• Annual Paid Holiday
• For Regular employee, other special holidays are available (e.g. Anniversary Leave, etc.)

Location:

Hatsudai Head Office, Tokyo Opera City, 3-20-2 Nishi Shinjuku, Shinjuku-ku, Tokyo Japan

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com    

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].