Manager Quality Assurance

Quality Control - Manager Quality Assurance

PURPOSE
The position of the quality manager is to support the organization towards our Corporate Quality and Environmental Policies. Those include providing the highest quality product on time and at a fair value to our customers with the environmental aspect to the community. This will be done using quality tools and expertise when completing the job duties as detailed below.

ESSENTIAL DUTIES
Quality Management System:
• Administer and maintain the quality system in support of ISO 9001 registration
• Administer and maintain the quality system in support of ISO 14001 registration
• Perform the duties of the Quality Management System representative during third-party and customer audits
• Administer the assessment and performance improvements of SMC suppliers through receiving inspection and external audits in coordination with purchasing
• Administer the Internal Quality Audit program and Corrective and Preventive Action systems
• Identify areas of quality improvement activities to improve overall business performance
• Coordinate the activities of the quality management system review process
• Work with the factory management staff to identify areas of quality improvement opportunity
• Participate in product design and production reviews to ensure that quality requirements are met for new products
• Administer the test equipment calibration and Layout inspection programs and personnel
• Administer the manufacturing returned goods authorization program and personnel
• Manage customer-required quality programs
• Visit Customers as required to participate in quality reviews and issue resolution
• Oversee the continuous development of the ERP/software for the above categories
• Special projects as determined by upper management
Financial Management:
• Help in the creation of annual budgets for the department and monitor/control spending to exceed or achieve the plan
• Participation in cost control relating to departmental budget
• Manage participation through QA engineers to reduce production errors both internal and external
Development of Others:
• Assessment of individual/organizational capabilities with action plans for improvement
• Administration and facilitation of team member training by job proficiencies and other organizational requirements
• Strategy development/execution of self-directed work teams
• Identify training needs, develop training programs and assist in the training of team members
• Develop/implementation of programs to illicit and apply team member suggestions
• Participate in the hiring of new team members and functional leaders
• Provide ongoing feedback to work teams and team members
Housekeeping/Safety:
• Create a world-class environment that reflects pride in our product, processes, people, and commitment to safety
• Be responsible for the safe operation of equipment and work practices
Direct Reports
• Quality Engineers
• RGA Claims Technicians
• Quality Technicians
All other duties as assigned

PHYSICAL DEMANDS/WORK ENVIRONMENT
• The ability to manipulate/lift/transport SMC products as required
• 10% floor/90% office/work split
• Must have the ability to perform process functions (example: product assembly and test)
• Must be able to travel

MINIMUM REQUIREMENTS
• A four-year degree in a related field (ie Engineering or Technology field, Operations Management) An advanced degree or additional training is a plus
• Three to Five years in Quality, Production, Distribution, or Manufacturing supervision
• Strong time management skills
• Excellent communication skills
• Strong problem-solving / troubleshooting skills
• Strong systems abilities and knowledge of personal computer applications (ie spreadsheet, database, word processing, E-mail, ERP(Syteline))
• Experience in a team-based environment
• Strong desire to excel, and the ability to motivate others to succeed

For internal use only: Quality001