Manager Quality Assurance (Release and Complaints)

Manager, Quality Assurance (Release & Complaints)
Who We Are:
WHY Brands Inc., a parent company of Munchkin and Curio Home Goods , focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon and has global distribution in over 50 countries. Curio, a premium brand of curated collections of home goods, launched in 2023. WHY's vision is to establish an expanding portfolio of innovative businesses that align with its commitment to inventive product design. With over 320+ patents under our belt, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Recognized as #8 on America's Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child's potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.
What You'll Do:

• Complaint Management & Customer Advocacy
  • Oversee the end-to-end complaint management process using our DOT complaint system.
  • Lead the triage and investigation of all product quality complaints, ensuring timely root cause analysis and effective Corrective and Preventive Actions (CAPA).
  • Manage trend analysis and reporting, escalating critical issues to senior leadership and collaborating with the Customer Satisfaction Team on consumer responses.
• Product Release & Operations
  • Lead the finished product release program, conducting thorough batch record reviews, investigating deviations, and making final disposition decisions.
  • Partner with Contract Manufacturer (CM) Quality Managers to align on processes, streamline operations, and ensure compliance with Munchkin's standards.
  • Hold CMs accountable for quality and food safety performance.

• Quality Systems & Continuous Improvement
  • Develop, implement, and monitor key performance indicators (KPIs) to measure and improve quality system effectiveness.
  • Drive continuous improvement initiatives within the Quality Management System (QMS), including updating procedures, work instructions, and forms.
  • Provide training to internal and external partners on quality procedures, record-keeping, and system implementation.
  • Manage quality documentation, including event reports, change controls, hold reports, SOPs, and validation records, ensuring they meet internal and infant formula regulatory requirements.
• Regulatory & Compliance Support
  • Act as a key participant and support lead in regulatory inspections (e.g., FDA) and third-party audits (e.g., SQF, Kosher, Organic).
  • Ensure all quality programs are compliant with applicable FDA regulations and GFSI standards.

Bring It!
Required:

• Bachelor's degree in Food Science, Microbiology, Biological Sciences, or a related scientific field.
• A minimum of 5 years of quality assurance experience in a food processing, CPG, or pharmaceutical environment.
• A minimum of 3 years of management experience (supervisory or process/program management).
• Demonstrated knowledge of FDA regulations (21 CFR) and their practical application in SOP development.
• Working knowledge of HACCP, Preventive Controls (FSMA), and GFSI-recognized standards.
• Proven ability to work independently, manage multiple priorities, and meet deadlines.
• Strong analytical, critical thinking, and problem-solving mindset.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to leadership.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with ERP and QMS software.
• Ability to travel 5-10%.

Preferred:

• Direct experience in the dairy or infant formula industry.
• HACCP and/or PCQI certifications.
• Experience with laboratory testing methods and data interpretation.
• Experience in managing quality for products produced at contract manufacturing sites.

We Got You Covered!
As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes medical, vision, dental, prescription drug coverage, life insurance, wellness benefits, generous employer-matched 401(k) plan, Paid Childcare Leave, among other benefit plans. Our total rewards are top of market and include competitive salary, bonus, and opportunities to earn equity. We focus on supporting employee development and growth.
We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world. We also provide annual weeklong global office closures giving our people a chance to recharge.
Salary range: $80,000.00 - $143,000.000
To learn more, visit us at www.munchkin.com .
Munchkin welcomes and values what makes everyone unique. We're proud to be an equal opportunity and affirmative action employer. All hires for our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status.
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