As the QA Manager, you will lead a team of QA professionals responsible for ensuring the reliability, performance, and accuracy of complex applications, cloud frameworks, and healthcare workflows. You will drive automation, elevate engineering quality practices, strengthen QA strategy and documentation, and partner closely with cross-functional teams to support our mission.
This role is onsite 5 days a week in our Overland Park, KS headquarters and may require availability after hours to support critical releases, escalations, or production efforts.
Responsibilities
Lead & Develop a High‑Performing QA Engineering Team
- Provide hands‑on technical leadership, coaching, and mentoring to QA engineers.
- Maximize team capability and resource utilization to consistently deliver high‑quality releases.
- Drive team skill growth in automation, performance testing, cloud QA, and modern engineering practices.
- Foster a culture of curiosity, ownership, quality craftsmanship, and continuous improvement.
Execute a Modern, Scalable QA Strategy
- Own and execute a comprehensive QA strategy across product lines—automation, manual, performance, regression, and integration testing.
- Maintain and evolve QA documentation, including test plans, test cases, strategy documents, runbooks, and release readiness checklists.
- Implement shift‑left testing practices and embed QA earlier in the SDLC.
- Drive improvement initiatives using data, quality metrics, and engineering feedback loops.
Startup‑Style Ownership & Agility
- Operate with urgency, flexibility, and a bias for action—removing blockers and driving forward momentum.
- Lead change initiatives that modernize QA processes, tools, workflows, and engineering quality discipline.
- Embrace rapid iteration with scalable practices that maintain integrity and accelerate time‑to‑market.
- Be available off‑hours when necessary to support critical testing cycles, production issues, or high‑impact releases.
Quality in Complex Healthcare + Cloud Environments
- Ensure QA processes reflect the reliability and safety expectations of the healthcare industry.
- Oversee testing for secure, scalable SaaS solutions, healthcare workflows, data integrity, and interoperability.
- Guide testing of distributed systems, microservices, APIs, serverless components, and dynamic cloud architectures.
- Support load, stress, security, and performance testing strategies for highly available systems.
Cross‑Functional Collaboration & Communication
- Work closely with Engineering, Product Management, Cloud Hosting, Client Support, Consulting, and Client Engagement teams.
- Monitor and report on operational and quality metrics: defect escape rates, churn, test coverage, utilization, and roadmap alignment.
- Communicate risks, impacts, readiness, and recommendations clearly to leadership and stakeholders.
- Support the organization in defining and maintaining quality standards across engineering disciplines.
Operational Leadership
- Make timely decisions that balance immediate priorities with long‑term roadmap goals.
- Manage QA budgets, resource planning, and capacity forecasts.
- Ensure repeatable processes, documentation, and governance structures support scaling.
- Drive metric‑based continuous improvement and quality predictability.
Qualifications
Required:
- Bachelor’s degree or equivalent experience.
- 5+ years of experience in testing, test automation, or software development.
- 2+ years leading technical QA or engineering staff.
- 3+ years managing large, complex projects.
- Experience with Agile development and full SDLC testing practices.
- Strong understanding of automation frameworks, QA tooling, and CI/CD integrations.
- Demonstrated ability to lead in fast‑paced environments and handle after‑hours needs when required.
- Strong documentation and communication skills.
- Must be onsite full‑time in Overland Park, KS.
Preferred:
- QA experience with scalable, secure web/mobile apps or distributed cloud systems.
- Understanding of cloud-based SaaS architectures (Azure, AWS) and
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
NetSmart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NetSmart and has not been reviewed or approved by NetSmart.
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Wellbeing & Lifestyle Benefits — Offerings include a designated mental wellness day, paid volunteer time, telehealth, wellness events, and free 1:1 sessions with counselors and coaches. These wellbeing resources are positioned as stronger than many employers.
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Healthcare Strength — Medical, dental, and vision coverage are paired with short- and long‑term disability and telehealth. The breadth of core health coverage aligns with a comprehensive package.
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Leave & Time Off Breadth — PTO, paid holidays, paid volunteer time, and a designated mental wellness day are part of the offering, with some materials referencing flexible or unlimited PTO. This variety provides multiple avenues for time away.
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What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care. By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it. For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
