The Role
Lead QA and compliance for hardware and software products: manage audits and certifications (UL/CE), monitor regulations, investigate fielded product issues, develop test suites and training, collaborate cross-functionally, and drive continuous improvement to ensure regulatory and quality standards are met.
Summary Generated by Built In
Company Description Job Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
Our Product Development team is seeking a Manager, QA & Compliance to lead our efforts in maintaining product certifications and regulatory compliance, while also taking charge of pinpointing and resolving potential quality concerns in our deployed products. This role reports to our VP, Product Development, and will play a crucial role in ensuring our life-saving solutions meet the highest quality standards and comply with all relevant regulations.
The ideal candidate is detail oriented and has a strong background in quality assurance and compliance management, with the ability to effectively collaborate with cross-functional teams.
This is an office based role and requires reporting to our HQ in Baltimore daily.
A Day in the Life:
- Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to company, industry, and regulatory requirements.
- Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks.
- Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations.
- Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements.
- Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes.
- Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization.
- Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks.
- Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies.
- Work side by side with other QA team members to actively test products using a suite of manual and automated test procedures.
- Evolve test strategies and processes to accommodate new product developments and reduce potential for test escapes.
- Collect and review data from fielded products. Work closely with the Product Development team members to investigate potential product issues.
- Other duties as assigned.
Required Skills & Abilities:
- Experience developing and maintaining test suites for hardware and software products and supporting a detailed reporting structure
- In-depth knowledge of relevant industry standards and regulations
- Experience leading and managing small teams focused on QA related activities
- Experience collecting and investigating customer data for potential issues
- Ability to organize data to look for long term product trends
- Experience with Salesforce CRM or similar tool suite
- Excellent problem-solving skills and attention to detail
- Strong verbal and written communication skills
- Ability to travel on occasion
Desired Skills:
- Experience testing hardware and software products independently and together as part of a larger system
- Experience holding a previous position on a quality team and/or familiarity with regulatory standards
- Experience with the application, documentation, and testing of administrative, technical, and physical security controls
Education & Experience:
- Bachelor’s degree in a Technology field or equivalent experience
- 5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry.
- Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management is a plus
- Security+, CSSP, or CISSP certification
Alertus Career Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work Homebuying Incentive Program
- Employee Referral Bonuses
- Flex Scheduling
Additional Information:
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All your information will be kept confidential according to EEO guidelines.
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Skills Required
- Developing and maintaining test suites for hardware and software products
- In-depth knowledge of relevant industry standards and regulations
- Experience leading and managing small QA teams
- Collecting and investigating customer/fielded product data for issues
- Ability to organize data to identify long-term product trends
- Experience with Salesforce CRM or similar tool suite
- Excellent problem-solving skills and attention to detail
- Strong verbal and written communication skills
- Ability to travel on occasion
- Bachelor's degree in a Technology field or equivalent experience
- 5+ years experience in quality assurance, compliance management, or regulatory affairs
- Experience with UL/CE certification processes
- Security+, CSSP, or CISSP certification
- Experience testing hardware and software together as part of a larger system
- Prior role on a quality team and/or familiarity with regulatory standards (desired)
- Experience applying, documenting, and testing administrative, technical, and physical security controls
- Must be able to report to HQ in Baltimore daily (office-based)
- Fully vaccinated against COVID-19 or in progress, proof required prior to start
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The Company
What We Do
Alertus - Redefining Mass Notification for 20+ Years Our Mission is to enable organizations to disseminate information to help protect lives, secure assets, and maintain business continuity. OUR MISSION IS PERSONAL. We are committed to providing customizable, scalable, and cost-effective mass notification solutions because we know even a few seconds of warning can help save lives during an emergency. In 2001, an F3 tornado ripped through the University of Maryland campus. There was no warning, and two students — sisters — were killed. The tornado caused dozens of injuries and millions of dollars in damages. An idea was born to engineer a mass notification solution that can be implemented anywhere and activated quickly to help prevent another tragedy. Alertus was founded in 2002 and has focused its efforts on developing superior lifesaving notification solutions ever since. Alertus' dedicated teams of safety, security, and technology leaders are committed to continuously raising the bar for mass notification. Our technology is state of the art, with interoperable software solutions that help tie legacy systems into our next-generation audible and visual notification hardware. It's not enough for us for our customers to have our products. As their trusted partner in mass notification, we want to ensure customers are at peak readiness with the training and support they need to get critical notifications out at a push of a button. We offer pre-sales professional services, ongoing customer training, and 24/7 customer support.
