The Regulatory Reporting Quality Assurance (RRQA) team is responsible for providing governance and oversight of AMEX’s regulatory reporting processes, with a focus on proactively identifying risks and control improvement opportunities to ensure reports remain accurate, complete, and compliant. This is achieved through Quality Assurance reviews, which include the following pillars:
Process and controls testing
Validation of reported data against regulatory instructions
Detailed analysis and testing of underlying data to ensure data quality.
This work is increasingly enabled by continuous monitoring and advanced analytics to enhance risk identification and coverage. The team partners closely with Regulatory Report owners, Technology, Data Governance, and other stakeholders to strengthen the control environment, drive timely remediation, and evolve capabilities through the use of innovative tools, including emerging analytics and GenAI solutions.
Participate as a key member of the RRQA Analytics & Insights team by leading the identification, prioritization, development, and implementation of analytics that strengthen the Regulatory Reporting Quality Assurance (RRQA) program. A QA Manager – Analytics & Insights will help shape the team's analytics strategy while remaining actively engaged in the design and development of high-value analytical solutions. This role will elevate the team's analytics capabilities by leveraging data, emerging technologies (e.g., GenAI), and innovative approaches to deliver proactive insights and improve quality assurance effectiveness.
The ideal candidate will have a strong understanding of financial services processes, system infrastructure, and risk and control frameworks, along with demonstrated analytical, problem-solving, and leadership skills. Specific responsibilities include:
Identify and prioritize regulatory reporting risk and control areas where analytics can enhance QA effectiveness, improve testing coverage, and advance overall program maturity.
Partner with QA leadership and business stakeholders to translate strategic priorities, business risks, controls, and data into a prioritized analytics roadmap and actionable requirements.
Lead the design and development of complex analytics while providing technical guidance and oversight for analytics developed by team members.
Drive the delivery of analytics that generate impactful, forward-looking insights and enable more proactive, risk-based quality assurance.
Establish and promote analytics best practices, development standards, documentation, and governance to ensure solutions are scalable, sustainable, and well controlled.
Evaluate the effectiveness and business impact of analytics initiatives, identifying opportunities to enhance testing efficiency, automate manual activities, and strengthen QA outcomes.
Assess and incorporate emerging technologies, advanced analytics techniques, and GenAI capabilities to continuously evolve the team's analytical capabilities and drive innovation.
Build strong partnerships with regulatory reporting, technology, data governance, service management, and other stakeholders to influence priorities, facilitate data access, and promote adoption of analytics solutions.
Lead, coach, and develop team members by fostering analytical thinking, technical capabilities, and a culture of continuous learning and innovation.
Minimum Qualifications
3+ years of relevant experience in quality assurance, audit, risk management, technology, and/or data analytics within financial services
Experience applying data analytics to support quality assurance, audit, risk management, and/or financial services.
Hands-on experience with data visualization and business intelligence tools (e.g., Tableau, Power BI, or similar).
Ability to translate business objectives, risks, controls, and processes into analytical requirements and actionable insights.
Experience partnering with business and technology stakeholders to understand requirements and deliver data-driven solutions.
Strong analytical and problem-solving skills, with the ability to break down complex issues and recommend practical, actionable solutions.
Strong written and verbal communication skills, including the ability to clearly communicate analytical findings and complex quantitative information to a variety of audiences.
Proficiency in Microsoft Excel and PowerPoint.
Bachelor’s degree in a quantitative or other relevant field (e.g., Analytics, Finance, Accounting, Statistics, Engineering, Computer Science, Information Systems).
Preferred Qualifications
5+ years of relevant experience in quality assurance, audit, risk management, technology, and/or data analytics within financial services.
3+ years of hands-on experience designing, developing, and implementing analytics that support quality assurance, audit, risk management, regulatory reporting, or other financial services functions.
Experience with programming and data querying languages such as SQL, Python, or similar.
Experience developing scalable analytics, dashboards, automated reporting, and/or continuous monitoring solutions.
Familiarity with emerging technologies (e.g., GenAI) and their application to data analytics, quality assurance, and risk management.
Demonstrated ability to identify analytical opportunities, manage multiple priorities, and deliver high-impact solutions in a dynamic, evolving environment.
Experience leading analytics initiatives or cross-functional projects, including coordinating stakeholders and developing team members.
Advanced degree in a quantitative or related field
Relevant professional certifications (e.g., CPA, CIA, CISA, CAP, or analytics/technology-focused equivalents)
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 3+ years of relevant experience in quality assurance, audit, risk management, technology, and/or data analytics within financial services.
- Experience applying data analytics to support quality assurance, audit, risk management, and/or financial services.
- Hands-on experience with data visualization and business intelligence tools (e.g., Tableau, Power BI, or similar).
- Ability to translate business objectives, risks, controls, and processes into analytical requirements and actionable insights.
- Experience partnering with business and technology stakeholders to understand requirements and deliver data-driven solutions.
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills, including presenting complex quantitative information to varied audiences.
- Proficiency in Microsoft Excel and PowerPoint.
- Bachelor's degree in a quantitative or relevant field (e.g., Analytics, Finance, Accounting, Statistics, Engineering, Computer Science, Information Systems).
- 5+ years of relevant experience in quality assurance, audit, risk management, technology, and/or data analytics within financial services.
- 3+ years hands-on experience designing, developing, and implementing analytics that support QA, audit, risk management, or regulatory reporting.
- Experience with programming and data querying languages such as SQL, Python, or similar.
- Experience developing scalable analytics, dashboards, automated reporting, and/or continuous monitoring solutions.
- Familiarity with emerging technologies (e.g., GenAI) and their application to analytics, QA, and risk management.
- Experience leading analytics initiatives or cross-functional projects and developing team members.
- Advanced degree in a quantitative or related field.
- Relevant professional certifications (e.g., CPA, CIA, CISA, CAP, or analytics/technology-focused equivalents).
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
