Manager, PR & Social Media - EMEA

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

About the Role

We currently have an opportunity for an experienced Public Relations & Social Media Manager, EMEA to join our Four Seasons Corporate Office team in Dubai! 

This role reports to the Director, Public Relations and Corporate Communications – EMEA and will collaborate and integrate with other cross-functional PR, social media, and marketing leaders across the regional and global commercial organization to support earned PR and media relations strategies within Europe, Middle East, and Africa, including but not limited to:

• PRSM guidance for over 40 EMEA properties
• New opening property support
• Regional media event activation
• Brand PR agency management in EMEA  
• Managing ongoing initiatives and regional campaigns
• Support for regional Executive profiling
• Guidance on crisis communication and reputation management issues
• Support elevating social media and influencer marketing strategies that align with the global social media strategies on behalf of the region to drive social media engagement
• Input into property-level training

You will lead the region’s PR and communications effort through multi-channel marketing; consulting with agencies and properties to ensure brand standards and best practices are understood and embraced.  You will also provide guidance on areas such as direct response programs, development of visual assets, advertising, and campaign planning and execution.

You will strive to fulfill the business needs of the company and determine the highest Return on Investment utilizing advanced analytical approaches as such this position requires a leader with exceptional organizational, strategic marketing and communication, creative and critical thinking, and strong business analytics skills. 

Our Ideal Manager, PR & Social Media Manager – EMEA candidate will:

• Require a highly collaborative approach from an exceptional communicator who holds a passion for the value of PR and social media in driving earned brand awareness and preference among key audiences and increasing competitive Share of Voice.
• Be a self-starter who is motivated and proactive in identifying gaps and opportunities and be able to lead and/or influence other internal and external team members who do not have a direct reporting relationship.
• Have a keen eye for detail, the ability to work under extremely tight deadlines, and strong project management skills are essential.
• Be an experienced communications professional with a proven track record and a minimum of 5 years’ progressive experience in a corporate or agency environment.
• Be fluent in both English and Arabic, with additional language skills an advantage.

If you’re a strategic thinker with strong leadership skills and creative sensibilities that can balance multiple competing priorities, and you thrive in a fast-paced, ever-evolving environment, this is the role for you.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.  As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”