Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To implement and drive adoption of the client experience minimum standards, frameworks, and rules across CHNW SA value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.,) whilst continuing to transition to a platform business. To implement measures that will pro-actively identify, execute, prioritise and measure a consistent approach to client experience.
Qualifications
Minimum Qualification:
- Degree in Banking or similar
Experience Required:
- Client Coverage
- Personal and Private Banking
- 5-7 years experience in managing a complex service environment.
- Experience in all facets of the banking service environment and its associated products, processes and systems.
- Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.
- Data analysis, problem identification and reporting
Other Requirements:
- Must be flexible and willing to travel
Additional Information
Behavioural Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Examining Information
- Providing Insights
Technical Competencies:
- Compliance
- Customer Reception and Channelling
- Product Knowledge (Business Banking)
- Product Knowledge (Consumer Banking)
- Risk Awareness, Identification and Reporting
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
