Title: Manager of Provider Relations
Department: Homecare & Hospice
FLSA Status: Exempt
Reports To: Director of Patient Care Services/ Administrator
Summary: Responsible for managing all aspects of the department’s marketing, including managing the members of the marketing team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers.
Essential Functions:
⦁ Directs all daily marketing operations, including providing direct oversight of the establishment and implementation of marketing initiatives.
⦁ Ensures maximum third-party reimbursement through effective negotiation of service contracts with managed care organizations, government agencies, and other payers.
⦁ Assists the Director of Patient Care Services/Administrator in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department. Monitors allocation of resources according to budgetary limitations.
⦁ Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections.
⦁ Employs marketing and promotional initiatives to achieve budgetary volume projections.
⦁ Establishes and maintains positive working relationships with current and potential referral and payer sources.
⦁ Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.
⦁ Recruits, selects, orients, and directly manages members of the marketing team.
⦁ Builds and monitors community, customer, payer, and patient perceptions of Self-Help Homecare & Hospice as a high-quality provider of services.
⦁ Provides leadership in strategic planning, including identifying opportunities for additional or improved services to address customer needs.
⦁ Maintains comprehensive working knowledge of Self-Help Homecare & Hospice markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
⦁ Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
⦁ Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Self-Help Homecare & Hospice.
⦁ Monitors and reports cost effectiveness of marketing efforts.
Qualifications:
⦁ Bachelor's degree in Marketing, Business Administration, or related field, Masters degree preferred.
⦁ At least three (3) years of experience in health care marketing management, preferably in hospice care operations.
⦁ Demonstrated ability to supervise and direct professional and administrative personnel.
⦁ Ability to market aggressively and deal tactfully with customers and the community.
⦁ Knowledge of corporate business management
⦁ Demonstrates good communication skills, negotiation skills, and public relations skills.
⦁ Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
Skills Required
- Bachelor's degree in Marketing, Business Administration, or related field, Masters degree preferred
- At least three (3) years of experience in health care marketing management, preferably in hospice care operations
- Demonstrated ability to supervise and direct professional and administrative personnel
- Ability to market aggressively and deal tactfully with customers and the community
- Knowledge of corporate business management
- Demonstrates good communication skills, negotiation skills, and public relations skills
- Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities
What We Do
Self-Help for the Elderly is a private community-based non-profit organization. Our mission is to promote the independence, dignity and self-worth of seniors. We will achieve this by empowering seniors to help themselves and by providing a comprehensive range of multicultural and multilingual services. Founded in 1966, Self-Help offers a vast array of health care and social services to over 40,000 seniors and disabled adults annually in San Francisco, San Mateo, Santa Clara and Alameda counties. More than 90% of the agency’s clients are members of ethnic communities; and over 90% of Self-Help’s current staff is bilingual and bicultural in various Chinese dialects, Vietnamese, Tagalog, Spanish or Russian. All direct service staff are bilingual in at least one of the above languages and are culturally and linguistically competent to provide services to the target population. Self-Help for the Elderly has earned a reputation for employing and providing housekeeping jobs in San Francisco in the form of house cleaning services, commercial cleaning services, and job training programs. In addition, current customers have come to rely on their social services such as home health care, assisted living, hospice care, in-home care, home care assistance, senior care, adult day care, and elderly care. Proudly serving Richmond District, Sunset District, Chinatown, Nob Hill, San Mateo, Marina District, Pacific Heights, Mission District, Hayes Valley, Daly City and surrounding areas since 1966.
