Manager, Project Operations

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

OSV is seeking a dynamic and execution-oriented Project Operations Manager to lead a team of project managers, specialists, and coordinators responsible for delivering customer-facing projects across onboarding, service changes, ACA/Open Enrollment, and M&A transitions. This role combines strategic oversight with hands-on leadership, ensuring that projects are delivered on time, within scope, and with a focus on customer success.

The Project Operations Manager will work closely with the PMO Director to implement delivery frameworks, optimize resource allocation, and foster a high-performance culture. This role also partners directly with the Consulting Services team to ensure alignment and collaboration on complex customer engagements.

Responsibilities

• Lead and manage a team of project managers, specialists, coordinators, and support staff.

• Oversee day-to-day execution of customer onboarding, upgrades/downgrades, add-on services, ACA/Open Enrollment, M&A-related, and other projects managed by the PMO.

• Partner with the Consulting Services team to ensure seamless delivery of projects.

• Monitor project performance, resource utilization, and team capacity.

• Support the PMO in implementing governance, tools, and delivery standards.

• Coach and develop team members through feedback, training, and career development.

• Identify and resolve delivery risks, bottlenecks, and escalations.

• Participate in Projects as a Project Manager, Engagement Leader, or Executive Sponsor to support our teams and customers.

• Contribute to continuous improvement initiatives across the PMO.

• Communicate, collaborate, and partner with other teams across OSV, including but not limited to Sales, Marketing, Customer Success, R&D, and Service Delivery.

Competencies

• Ability to lead, coach, and develop a team of project managers and coordinators.
• Fosters a culture of accountability, collaboration, and continuous learning.
• Ensures consistent execution against timelines, scope, and quality standards.
• Proficient in allocating resources based on project demand, skillsets, and availability.
• Balances workloads and anticipates staffing needs across seasonal cycles.
• Works cross-functionally with the Consulting Services team to align on project goals and execution plans.
• Builds trust and alignment across internal and external stakeholders.
• Handles escalations with urgency and professionalism.
• Understands the customer journey and tailors delivery approaches accordingly.
• Tracks team and project performance using KPIs and dashboards.
• Uses data to drive decisions and continuous improvement.
• Thrives in a fast-paced, evolving environment.
• Adjusts plans and priorities quickly in response to changing business needs.

Qualifications

Education/Certification Requirement

Bachelor’s degree

Required

7+ years of experience in project management, with 2+ years in a people leadership role.

Proven ability to manage customer-facing projects in a fast-paced environment.

Strong collaboration skills, especially with consulting, product, and customer success teams.

Excellent communication, problem-solving, and organizational skills.

Preferred

PMP or equivalent certification preferred.

Experience with Workday deployments and implementations.

Knowledge of Payroll, Tax, and Benefits.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.