OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
The Project Operations Manager leads a team of Project Managers responsible for delivering projects across all OSV service implementations. This role provides strategic oversight, resource allocation, delivery governance, and operational leadership to ensure projects are delivered on time, within scope, and aligned to customer success.
The POM partners closely with the PMO Director and cross-functional leaders to optimize delivery frameworks, standardize processes, and foster a high-performance PMO culture. They drive portfolio-level delivery health, talent development, and continuous improvement.
Responsibilities
Portfolio & Delivery Leadership:
- Owns the project portfolio, ensuring appropriate PM assignment, workload balance, and alignment to business priorities.
- Executes portfolio-level delivery assurance, identifying systemic risks and driving organizational mitigations.
- Standardizes governance practices and audits adherence across all PM-led projects.
- undefinedOperational Excellence:Owns operational delivery metrics, analyzes trends, and initiates actions to improve delivery predictability and efficiency.Leads PMO tooling and process improvements, partnering with cross-functional stakeholders for adoption and integration.Resolves cross-service or cross-team conflicts and ensures consistent execution across the organization. Leadership & Talent DevelopmentBuilds PM talent pipelines by coaching PMs, driving development plans, and identifying readiness for advancement.Sets expectations for PM behaviors, operating norms, and delivery quality, addresses performance concerns proactively. Sponsor and contribute to continuous improvement initiatives to enhance scalability, quality, and customer outcomes.
Competencies
- Ability to lead, coach, and develop a team of project managers and coordinators.
- Fosters a culture of accountability, collaboration, and continuous learning.
- Ensures consistent execution against timelines, scope, and quality standards.
- Proficient in allocating resources based on project demand, skillsets, and availability.
- Balances workloads and anticipates staffing needs across seasonal cycles.
- Works cross-functionally with the Consulting Services team to align on project goals and execution plans.
- Builds trust and alignment across internal and external stakeholders.
- Handles escalations with urgency and professionalism.
- Understands the customer journey and tailors delivery approaches accordingly.
- Tracks team and project performance using KPIs and dashboards.
- Uses data to drive decisions and continuous improvement.
- Thrives in a fast-paced, evolving environment.
- Adjusts plans and priorities quickly in response to changing business needs.
Qualifications
- Degree Requirement: Bachelor's degree
- Required
- 8+ years of project management experience, including 3+ years leading or managing a team of project managers
- 2+ years' experience managing HCM, Payroll, Payroll Tax, or Benefits application implementations
- Demonstrated experience with portfolio-level oversight — resource allocation, workload balancing, and delivery governance across multiple concurrent projects
- Working knowledge of the following business areas: Human Resources, Benefits, Payroll, and Payroll Tax
- Experience in a BPaaS, SaaS, or professional services delivery environment
- PMP Certification or equivalent project management credential
- Preferred
- Experience within the Workday ecosystem (implementation, consulting, or BPaaS operations)
- Prior people management experience including performance management and talent development
- Workday Certification
- Familiarity with Rocketlane or similar project delivery/PSA tooling
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
Skills Required
- Bachelor's degree
- 8+ years of project management experience
- 3+ years leading or managing a team of project managers
- 2+ years managing HCM, Payroll, Payroll Tax, or Benefits application implementations
- Experience with portfolio-level oversight, including resource allocation, workload balancing, and delivery governance across multiple concurrent projects
- Working knowledge of Human Resources, Benefits, Payroll, and Payroll Tax
- Experience in a BPaaS, SaaS, or professional services delivery environment
- PMP certification or equivalent project management credential
- Experience within the Workday ecosystem
- People management experience, including performance management and talent development
- Workday certification
- Familiarity with Rocketlane or similar project delivery or PSA tooling
OneSource Virtual Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneSource Virtual and has not been reviewed or approved by OneSource Virtual.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, life/disability, and mental-health support, with both copay and HDHP/HSA-style options. Domestic-partner eligibility and standard support services like an EAP are also described as available.
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Leave & Time Off Breadth — Time-off and flexibility are portrayed as comparatively strong, with PTO/“unlimited” or flexible time-off framing and paid volunteer time referenced. Remote work is repeatedly positioned as a valued part of the overall rewards experience tied to work–life balance.
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Wellbeing & Lifestyle Benefits — Financial-wellbeing and lifestyle add-ons are highlighted through earned-wage access and wallet-style tools (e.g., myFlexPay/myFlexWallet) alongside mentions of items like a fitness stipend and company-sponsored events. These extras are framed as modern perks that can improve day-to-day benefits usefulness beyond core insurance.
OneSource Virtual Insights
What We Do
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care.
