We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Manager, Project Program Management is a strategic leader responsible for driving complex, cross-functional initiatives that improve operational performance, customer experience, quality outcomes, and business results. This role serves as a catalyst for transformation by challenging the status quo, identifying opportunities for sustainable improvement, and leading the design and implementation of scalable solutions across multiple business programs and operational functions.
This position requires a forward-thinking leader who can look beyond immediate fixes to create long-term, sustainable processes and workflows that deliver measurable value. The successful candidate will serve as an agent for change, leveraging project and program management expertise, structured problem-solving, and continuous improvement methodologies to influence stakeholders, drive adoption, and achieve meaningful outcomes.
The role manages a portfolio of initiatives spanning process improvement, customer experience, operational quality, issue remediation, readiness planning, and high-volume seasonal business support. The individual must possess strong business acumen, Commercial or Medicare Service Operations knowledge, and the ability to lead organizational change across diverse stakeholder groups.
Key Responsibilities
Strategic Leadership & Continuous Improvement
Lead multiple complex programs and projects simultaneously from ideation through implementation and value realization
Evaluate current processes, workflows, and operating models to identify opportunities for sustainable improvement, simplification, automation, and risk reduction
Challenge existing practices and drive innovative solutions that improve operational performance and customer outcomes
Apply DMAIC, Lean, Six Sigma, and project management methodologies to solve complex business problems and improve process effectiveness
Develop future-state processes, governance models, and operating frameworks that support long-term scalability and business growth
Program & Project Management
Develop and maintain comprehensive project and program plans, including scope, milestones, dependencies, risks, resource requirements, and success metrics
Ensure alignment of initiatives with organizational goals, strategic priorities, and operational objectives
Manage business cases, resource planning, timelines, and financial tracking activities
Monitor performance against goals and proactively address roadblocks to ensure successful delivery
Establish and maintain governance structures, reporting frameworks, and leadership communications
Business Transformation & Change Management
Lead change efforts that support successful adoption of process, technology, and operational improvements
Influence stakeholders across multiple levels of the organization, including operations, quality, compliance, training, technology, and other business partners
Drive stakeholder engagement through effective communication, training strategies, and change readiness activities
Facilitate root cause analyses, and solution design sessions to accelerate decision-making and execution
Data Analysis & Performance Management
Analyze operational, quality, and customer experience data to identify trends, risks, opportunities, and improvement recommendations
Develop dashboards, reports, and performance metrics to measure program success and business impact
Translate complex data into meaningful insights and actionable recommendations for leadership
Monitor KPIs and ensure programs achieve targeted outcomes
Quality & Operational Excellence
Strengthen operational quality by identifying execution gaps, process breakdowns, and areas where greater standardization is needed
Partner with business teams to implement corrective actions that improve consistency, reduce rework, and support sustainable operational performance
Support operational readiness activities for new processes, tools, or business changes to ensure smooth implementation and adoption
Coordinate across functions to address time-sensitive operational needs and maintain continuity during high-volume periods
Promote a culture of accountability, continuous improvement, and operational excellence
Leadership & Team Collaboration
Mentor project leads and business partners while fostering a culture of continuous improvement
Share best practices and strengthen project and program management standards across teams
Lead cross-functional teams without direct authority while driving accountability and results
Build strong partnerships across business, operations, technology, compliance, quality, and customer experience functions
Required Qualifications
5+ years of experience in healthcare, managed care, health insurance, operations, or related industries
3+ years of experience leading complex projects, programs, or business transformation initiatives
Demonstrated experience utilizing project management methodologies to deliver measurable business outcomes
Experience applying structured continuous improvement methodologies such as DMAIC, Lean, Six Sigma, or similar frameworks
Strong knowledge of Commercial or Medicare service operations
Proven ability to identify root causes, challenge existing processes, and implement sustainable solutions
Experience leading cross-functional initiatives with multiple stakeholders and competing priorities
Strong analytical, problem-solving, and critical-thinking skills
Strong written, verbal, and presentation communication skills
Ability to manage ambiguity and navigate complex organizational environments
Proficiency with reporting, analytics, and data visualization tools
Advanced Microsoft Office skills, including PowerPoint, Excel, Visio, QuickBase, and collaboration tools such as Teams
Preferred Qualifications
PMP (Project Management Professional) certification
Lean Six Sigma Green Belt, Black Belt, or equivalent continuous improvement certification
Experience managing enterprise-wide or highly complex business transformation initiatives and operational performance improvement
Strong knowledge of Commercial, Medicare and Medicaid healthcare operations, claims processing, customer service operations, quality, or other related business functions.
Experience supporting work involving customer interaction review, service issue remediation, operational quality analysis, and readiness planning
Experience conducting root cause analyses, process redesign activities, and workflow mapping
Experience supporting high-volume or seasonal operational initiatives requiring extensive planning, coordination, stakeholder alignment, and execution readiness
Strong business acumen with the ability to connect operational improvements to strategic business objectives
Experience with QuickBase development, workflow automation, business reporting, or project portfolio management tools
Education Qualifications
Bachelor’s degree or equivalent combination of education and relevant work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience in healthcare, managed care, health insurance, operations, or related industries
- 3+ years of experience leading complex projects, programs, or business transformation initiatives
- Experience using project management methodologies to deliver measurable business outcomes
- Experience applying DMAIC, Lean, Six Sigma, or similar continuous improvement methodologies
- Strong knowledge of Commercial or Medicare service operations
- Experience identifying root causes, challenging processes, and implementing sustainable solutions
- Experience leading cross-functional initiatives with multiple stakeholders and competing priorities
- Strong analytical, problem-solving, and critical-thinking skills
- Strong written, verbal, and presentation communication skills
- Ability to manage ambiguity and navigate complex organizational environments
- Proficiency with reporting, analytics, and data visualization tools
- Advanced Microsoft Office skills, including PowerPoint, Excel, Visio, QuickBase, and collaboration tools such as Teams
- Bachelor's degree or equivalent combination of education and relevant work experience
- PMP certification
- Lean Six Sigma Green Belt, Black Belt, or equivalent continuous improvement certification
- Experience managing enterprise-wide or highly complex business transformation initiatives and operational performance improvement
- Knowledge of Commercial, Medicare, and Medicaid healthcare operations, claims processing, customer service operations, or quality
- Experience supporting customer interaction review, service issue remediation, operational quality analysis, and readiness planning
- Experience conducting root cause analyses, process redesign, and workflow mapping
- Experience supporting high-volume or seasonal operational initiatives
- Strong business acumen connecting operational improvements to strategic objectives
- Experience with QuickBase development, workflow automation, business reporting, or project portfolio management tools
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
