We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
tJob Description:
This role is responsible for leading the onboarding and implementation of complex and highly customized pharmacy solutions for a diverse client portfolio. The individual will serve as a strategic consultant, guiding clients on optimal product selection, plan design, and solution strategies that align with their business needs.
This client-facing role is pivotal in delivering a best-in-class experience that drives retention and growth of the MPS book of business. The position owns the end-to-end management of client accounts, spanning intent gathering, project planning, setup case submission, implementation, and seamless transition to the account management team. Success in this role depends on strong collaboration and coordination with both internal and external stakeholders to ensure timely execution and alignment with client expectations. The ideal candidate is adaptable, excels in a fast-paced environment, and brings a strong customer-first mindset.
Key Responsibilities
Drive the implementation and onboarding of complex pharmacy programs and customized plan designs
Consult with clients on products, solutions, and strategies aligned with their goals and operational needs
Coordinate across internal teams and external partners to meet critical timelines and deliverables
Ensure a seamless, high-quality client experience to support retention and growth objectives
Manage multiple implementations simultaneously while maintaining accuracy and attention to detail
Adapt to evolving processes, tools, and organizational priorities
Operate with a high degree of autonomy while appropriately escalating risks or issues
Required Qualifications
- Minimum of 5 years of experience in product and/or health plan implementation
- Minimum of 3 years of experience in healthcare administration
- Proven ability to organize, prioritize, and manage multiple projects, including end-to-end client delivery
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
- Highly detail-oriented, with the ability to manage large volumes of complex information under tight deadlines
- Ability to thrive in a fast-paced, dynamic environment
- Demonstrated ability to work independently with minimal oversight from leadership
Preferred Requirements:
- Excellent written and verbal skills communication skills
- Ability to multi task
Education
- Bachelor's degree preferred/specialized training/relevant professional
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5 to 7 years of Reporting experience
- 5 to 7 years of Group Renewal experience, including Plan Benefit Year, Administrative Service Agreements, Stoploss
- 3 to 5 years experience with Salesforce software and the insurance renewal process
- 3 to 5 years health insurance- group based plan benefits experience
- Adept at problem solving and decision-making skills
- Adept at growth mindset (agility and developing yourself and others) skills
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Bachelor's degree or specialized training/relevant professional education
- DG experience
- Tableau experience
- Meritain Ready Data experience
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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