We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Project Manager role, reporting to the Lead Director of Provider Standardization, supports initiatives focused on provider data accuracy, operational effectiveness, process standardization, and strategic improvement efforts across multiple lines of business.
This role combines project execution, analytical problem solving, stakeholder engagement, and process improvement to support scalable operations and improve business outcomes.
The ideal candidate is comfortable working in ambiguity, organizing complex workstreams, supporting cross-functional initiatives, and identifying opportunities to improve efficiency, quality, and customer experience.
Responsibilities
- Lead discovery efforts to clarify business problems, define scope, assess current state, and identify recommended next steps
- Partner with business and technology teams to translate ideas or pain points into clear project opportunities
- Develop process maps, SIPOCs, current-state / future-state workflows, and supporting documentation
- Facilitate working sessions with cross-functional stakeholders to align on problems, requirements, decisions, and next steps
- Support implementation projects by tracking actions, owners, timelines, risks, issues, and outcomes
- Apply continuous improvement tools to identify root causes, reduce waste, improve handoffs, and strengthen controls
- Analyze data to define baselines, quantify impact, identify trends, and measure results
- Build project charters, RACIs, RAID logs, status updates, and leadership-ready summaries
- Partner with stakeholders to ensure process changes are implemented, adopted, and sustained
- Help develop repeatable tools, templates, and standards for the Process Excellence function
Required Qualifications
- 3+ years experience in process improvement, operational excellence, project execution, business operations, or related work
- Ability to lead ambiguous work and bring structure to unclear problems
- Experience facilitating meetings or working sessions with cross-functional partners
- Experience developing process maps, workflows, project documentation, or business requirements
- Ability to analyze data, identify trends, define baselines, and measure outcomes
- Strong communication skills with the ability to summarize findings, decisions, risks, and recommendations
- Ability to manage multiple priorities, stakeholders, and workstreams
Preferred Qualifications
- PMP
- Lean Six Sigma Green Belt, Black Belt, or equivalent process improvement experience
- Experience supporting implementation work across business and technology teams
- Experience with root cause analysis tools such as 5 Whys, fishbone diagrams, FMEA, or A3 thinking
- Experience with Lean tools such as waste identification, value-added analysis, visual management, mistake proofing, or control planning
- Experience in healthcare, insurance, provider data, operations, shared services, or large matrixed organizations
Education
- Bachelor's degree in Health Sciences, Healthcare Administration, Business Administration, Industrial Engineering, Systems Engineering, Operations Management, or a related field.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3+ years of experience in process improvement, operational excellence, project execution, business operations, or related work
- Ability to lead ambiguous work and structure unclear problems
- Experience facilitating meetings or working sessions with cross-functional partners
- Experience developing process maps, workflows, project documentation, or business requirements
- Ability to analyze data, identify trends, define baselines, and measure outcomes
- Strong communication skills, including summarizing findings, decisions, risks, and recommendations
- Ability to manage multiple priorities, stakeholders, and workstreams
- Bachelor's degree in Health Sciences, Healthcare Administration, Business Administration, Industrial Engineering, Systems Engineering, Operations Management, or a related field
- PMP certification
- Lean Six Sigma Green Belt, Black Belt, or equivalent process improvement experience
- Experience supporting implementation work across business and technology teams
- Experience with root cause analysis tools such as 5 Whys, fishbone diagrams, FMEA, or A3 thinking
- Experience with Lean tools such as waste identification, value-added analysis, visual management, mistake proofing, or control planning
- Experience in healthcare, insurance, provider data, operations, shared services, or large matrixed organizations
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
-
Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
-
Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
