Manager - Project Implementation

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.

The Project Implementation Manager is responsible for the day-to-day operations of the Project Management team. As their manager, you'll confidently lead and promote a high-performance culture emphasizing empowerment, quality, productivity, and goal attainment. You'll interface with all the teams in the implementation process, gaining full exposure and strong influence across the entire implementation team that makes our CMS offering the best in class. Candidates must bring a consultative approach and a "whatever it takes" attitude to ensure client success.

What your impact will look like here

• Team leadership. Provide direction and day to day leadership to a team of Project Managers 
• Develop and maintain a high performing and engaged employees through effective hiring, coaching, and talent management processes 
• Influence and implement a management strategy to effectively forecast, plan, and control the demand for resources based on business priority, scope, cost, and skills 
• Oversee the delivery of multiple technology projects, ensuring that solutions meet goal date commitments and scope of work throughout the entire implementation process 
• Continuously work with the team to assess and review projects' health 
• Manage escalated communications, decision risks, and issues to business leaders on time to avoid a negative impact on the projects' schedule 
• Actively champion and contribute to the continuous improvement of project management practices 
• Define, track and measure overall performance and metrics, identifying opportunities to gain efficiencies to expedite project delivery 
• Facilitate effective communication between the customers, support and delivery teams 
• Support change management needs to ensure the optimal customer experience and timely delivery of projects 
• Follow implementation standards and maintain documentation of critical processes 

You will love this job if you have

• Bachelor's degree in a related field or an equivalent combination of experience, education, and training 
• 8+ years of experience as a software/tech industry experience including at least four years in project management 
• Leadership experience with increased levels of accountability 
• Strong leadership, coaching, and mentoring skills 
• Excellent oral, written, and interpersonal communication and presentation skills 
• End to end understanding of full IT and software development lifecycle, web environment is preferred 
• Problem-solving facilitation groups must be able to find creative ways to influence others to accomplish objectives on time 
• Proven ability to multi-task and prioritize work, demonstrating the ability to adjust to multiple demands, shifting priorities, and reacting to risk 
• Excellent analytical skills 
• Expert-level using at least a project management tool (Wrike, Jira, Asana, MS Project) 
• PMP Certification is a plus 

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.