Our Opportunity
At Chewy, we want all Chewtopians to feel safe, secure as they work, learn and grow as members of our Chewy team. Chewy is seeking a Manager, Program Manager Food Safety III to support the Chewy Asset Protection team! This role, as a people leader, will lead all aspects of the food safety team, engage with vendors, drive food safety KPIs/metrics/goals, develop projects/mechanisms, ensures regulatory compliance, and provide an optimized Team Member and customer experience. This role will support the growing business including Chewy Operation (Fulfillment Centers and Pharmacy Operations), Corporate locations, and Chewy Vet Care! The successful candidate will coordinate developing and maintaining multiple programs, driving regulatory compliance, developing their team, and collaborating with partners to continuously improve workplace safety through food safety and quality. This role will support multiple locations across the U.S including several different business units. This role requires a professional people leader, who has extensive food safety and/or public health experience, can develop programs, own multiple projects at the same time, understands regulations (federal, state, and local), and can develop a technical team.
What you'll do:
- Lead a small team of food safety managers, technical professionals, supporting Chewy’s ecosystem.
- Develop and maintain programs, procedures, and mechanisms driving improvement in our food safety program.
- Drive the food safety program across core, perishables, Rx, and other businesses.
- Engage and support regulatory agency responses.
- Drive high standards around food safety and quality including focusing on network goals, KPIs, and metrics.
- Own data reporting and regular cadence documents to update business leaders (WBR, MBR, project updates).
- Conduct audits on a regular cadence, driving compliance, and ensuring all local/state/federal regulations are met.
- Lead third-party relationships with vendors for food safety projects.
- Develop and deliver on business objectives, KPIs, and team goals to drive food safety and improve the program as it scales.
- Report into the Associate Director, Safety & Loss Prevention.
What you'll need:
- Bachelor’s degree in related field (Food Safety, Biology, Chemistry, etc…) or equivalent work experience.
- 6+ years of food safety or public health inspection of warehousing, fulfillment, logistics, or large-scale services industry.
- Previous experience interacting with regulatory agencies including the FDA, USDA, OSHA, etc…
- Experience understanding SQF, food safety regulation both domestic and internationally, and quality or manufacturing standards. Certifications in these areas are a benefit.
- Ability to work with a team, partner with third-party leaders driving quality of professional service, and analyze data required.
- Ability to lead a small team of food safety professionals and partner with site EHS and Operations leaders.
- Ability to apply technology and database to analyze risk, gaps, and drive decisions based on data.
- Ability to build programs, policies, and implement procedures for health, safety, and security.
- Ability to partner with learning teams to build trainings for required compliance.
- Strong communication skills, both oral and written, being able to communication across internal Team Members and with executive leadership.
- Highly collective teammate who can build positive relationships with internal and external Team Members including third-party vendors.
- Capable of delivering high quality work and data driven initiatives on time with the ability to lead multiple different projects or programs simultaneously.
- Ability to be flexible, work through ambiguity, succeed in a fast-paced environment while having the foresight to build mechanisms and develop strategies. Willing to learn new skills and implement new technologies.
- Must be willing to travel up to 40%.
Does this sound like you? We would love for you to apply.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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