Our Opportunity:
Chewy’s Supply Chain Systems team is seeking a Manager, Program Management II to support the corporate supply chain network. We are looking for a leader and owner who will partner with senior leaders cross-functionally to oversee a portfolio of projects that influences Chewy’s supply chain future. The mission of Chewy’s Supply Chain Systems team is to investigate complex problems degrading the health of our supply chain, intake and vet big ideas, articulate clear business requirements for tech systems, and deliver business solutions to optimize the return on tech investment across Chewy Supply Chain. If that ambitious mission gets you fired up, we’d like to talk with you.
What You'll Do:
- Lead a team of 3-5 Project Managers
- Operate and Articulate at Depth
- Ability to articulate complex ideas in written form through white papers and business requirements supported by user stories and deep understanding of current state
- Deeply involved with the details of your team’s projects, providing frequent updates to senior stakeholders
- Ability to pull raw data, build entitlement models, and validate assumptions
- Deliver Results via Earning Trust
- Ability to host effective zoom meetings with large audiences
- Plan and act strategically to build trust with key stakeholders
- Act as the buffer for your team with potentially difficult stakeholders
- Keep projects on track though frequent check-ins with the project manager and leadership
- Identify and escalate risk to project deliverables before the risk impacts the business
- Build High Performing Teams
- Weekly alignment on priorities and follow-up on deliverables
- Identify development opportunities via open-ended questions to foster self-discovery
- Provide useful developmental feedback and track results
- Allow project managers to own their results: adjust the level of autonomy to the capability of your team members
What you'll need:
- Bachelor’s degree in operations management, supply chain, data analytics, engineering or similar
- 2+ years of program management and/or project management experience
- Insatiable curiosity as you’re dropped into new and unfamiliar spaces
- Excellent verbal and written communication skills at all levels of leadership
- Ability to facilitate large group discussions over zoom
- Ability to perform and prioritize multiple tasks with excellent attention to detail
- Ability to operate in an ambiguous environment
- Perseverance to lead others in the face of resistance and skepticism
- Motivated self-starter: finding defects and assuming responsibility to fix them
Bonus:
- Operations experience
- Prior people leadership experience
- Program Management certification (PMP, PGMP, or similar)
- Change management experience
- Experience writing and presenting white papers
- Experience with SQL and Tableau
- E-commerce experience
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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