Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Program Intentions Manager for our National Expansion team.
This is a remote role with 25% travel required based on needs.
Department & Position Overview:
The Manager supports National Expansion by managing execution, people, and delivery quality across research, program integration, and launch activities, ensuring states are prepared to operate effectively at launch. which is committed to launching states with full systems and ensure ability to take patients and caregivers to start them on care on day one. Providing a consistent best practice approach for each new launch.
In this role, the Manager will lead, coach and mentor a high performing team of licensing, program Managers and analysts to ensure successful state research and launches. Fostering a collaborative environment that emphasizes ownership, accountability and continuous improvement. The Manager partners with the Director of National Expansion to coordinate handoff readiness and ensure required inputs, documentation, and timelines are met for new state launches.
In this role, the manager will act as a key liaison between cross-functional teams, including compliance, finance, accounting, product, and work force operations to streamline and improve processes and communication to drive successful launches.
Every Day You Will:
- Manage team capacity, resources, and workload distribution to support multiple concurrent launches while maintaining high performance and morale.
- Ensure all program launches meet state and federal regulations, with a focus on maintaining the highest quality standards in service delivery
- Support market research and regulatory analysis by ensuring high-quality inputs, documentation, and summaries are prepared for leadership review.
- Oversee and ensure execution of research, licensing, and operational readiness activities required for new state launches.
- Ensure research related to state guidelines and regulations is accurate, complete, and effectively synthesized for leadership decision-making. Collaborate with Operations, People, Projects, Financial Planning & Analysis, Product, and Technology teams to support execution, alignment, and delivery of expansion-related initiatives.
- Support translation of company and product strategies into clear execution guidance for Program Managers and Analysts. Continuously improve operational efficiency by collecting and analyzing data to gain quantitative and qualitative insights - State KPIs post launch and National Expansion KPIs (to be developed)
- Proactively engage stakeholders across different teams to identify and implement operational improvements, enhancements, and system customizations that meet business requirements
- Implement appropriate change management practices in partnership with stakeholders and delivery work teams to accurately and timely reflect launch changes within the designed framework
- Draft new and improve existing national expansion policies and processes
- Review and understand key KPIs and financial indicators to support execution discussions and escalation to leadership as needed.
- Foster a team culture of growth, iterative improvement, and innovation – following FC’s core values
- Ensuring the consistency of reports, accountability, metrics and a quality control system of both the patients and caregivers.
- Collaborate with legal on necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with relevant state laws and regulations to ensure compliance is met and established for each new state operations.
- Create and enforce policies and procedures that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve. Ensure Launch Operations develops SOPS based on approved policies and procedures
- Identify opportunities to improve processes and execution practices while maintaining consistency across state launches.
Ideal Candidate Will Possess:
- Bachelor's Degree
- 5+ years of experience in operations management
- Experience managing project or program managers
- Demonstrated proven background and record of success at FreedomCare.
- Proficiency in management functions, talent assessment, hiring, Monitoring performance, team building etc.
- Advanced proficiency in operational tactics. Somebody that can plan and forecast well. Adapt people process and software quickly to achieve outcomes.
- Proven track record to influence others around them to bring out the best in them.
Preferred Qualifications:
- Master's Degree
- 7 + years experience in program management
- Healthcare or HomeCare experience is a plus
- PMP Certified or Six Sigma certified
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.
#INDLV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $90,000 and $110,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
What We Do
FreedomCare is a fast-growing homecare provider in the U.S. which has served over 75,000 patients and caregivers across the country. Here at FreedomCare, we help people get care from a loved one, someone they can rely on. So why did we choose to serve this mission? Unfortunately, traditional home care isn’t a perfect solution for those in need. Here at FreedomCare, we truly care about our patients and aim to prove it through our total commitment to their needs. With high caregiver turnover rates and frequent hospitalizations, we knew there had to be a better solution to increase quality of life for patients. Caring for loved ones can require a great deal of commitment, and caregivers need to receive pay. FreedomCare makes that happen. How does FreedomCare stand out from any other caregiver/HHA agencies or programs? -Fewer hospitalizations: family/friend caregivers’ involvement in care after hospital discharge reduces readmission rate by ~25% -Reduced medical costs: patients get better care and stay clear of hospitals -Decreased caregiver turnover: 50% less likely when caregiver is a trusted family member or friend -Happier patients & caregivers: ~4,000 5-star reviews Join us in making quality home care a reality for those in need across the United States
