As the Manager - Program Controls and Operations, the incumbent is responsible for overseeing property related projects and operations within an organization. This role involves managing the planning, execution, and delivery of property projects, such as renovations, expansions, or relocations. They collaborate with various stakeholders, including internal teams, contractors, and vendors to ensure successful project outcomes. The role also calls for establishing project goals, developing project plans, and allocating resources effectively. These individuals also monitor project progress, track milestones, and manage risks and issues that may arise. In addition, the incumbent provides leadership and oversight for assigned Project Analysts, ensuring effective project reporting, closeout execution, process consistency, and continuous improvement of project management tools and workflows. Additionally, the incumbent may provide leadership and guidance to team managers and professionals, ensuring effective communication and collaboration throughout the project lifecycle.
Primary Responsibilities Include
- While receiving a moderate level of guidance and direction, the incumbent is responsible for stakeholder management, which includes collaborating with internal teams, contractors, and vendors to ensure effective communication and coordination and the management of stakeholder relationships.
- Additionally, the incumbent is responsible for budgeting and cost control, which entails the use of best practices and knowledge in the development and management of project budgets and monitoring project expenses and implementing cost control measures.
- In addition to stakeholder management and budgeting and cost control, the incumbent is also responsible for risk management.
- The responsibilities pertaining to risk management may include identifying potential risks and developing risk mitigation strategies. Lastly, the incumbent is responsible for team leadership and collaboration, which involves fostering a collaborative team environment, acting as a resource for colleagues with less experience, and promoting open communication and teamwork.
- Provide day-to-day leadership, coaching, and development for assigned Project Analysts, helping ensure consistency in project administration, reporting, documentation, and project delivery support activities.
- Partner with project teams and leadership to identify, develop, and implement process improvements that enhance project execution, reporting accuracy, operational efficiency, and user adoption of project management systems and tools.
- Oversee project closeout processes and reporting, ensuring projects are completed in accordance with established standards, documentation requirements, financial reconciliations, and record retention guidelines.
- Develop, maintain, and distribute recurring portfolio and operational reporting, including monthly project status metrics, closeout tracking, resource reporting, and other management dashboards used to support decision-making and organizational performance.
Qualifications, Education, Certifications and/or Other Professional Credentials
- Diploma or equivalent combination of education, training, and progressive professional experience
- Minimum 4+ years of experience supporting infrastructure, facilities, property, or real estate operations, including exposure to procurement, risk management, and/or project management
- Demonstrated experience coordinating day‑to‑day business operations, managing multiple workstreams, and delivering initiatives on schedule
- Experience working cross‑functionally with internal stakeholders such as operations, finance, HR, legal, and compliance
- Strong understanding of policy‑driven environments, budgeting principles, cost tracking, and vendor or contract oversight
Effective communication, organization, and stakeholder management skills within a matrixed or corporate environment
Hours & Work Schedule
- Monday–Friday with occasional evenings/weekends as needed
- Travel: 25–50%, including occasional overnights.
Pay Transparency
The range for this position is $95,000 - $138,000 per year plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Diploma or equivalent combination of education, training, and progressive professional experience
- At least 4 years of experience supporting infrastructure, facilities, property, or real estate operations
- Exposure to procurement, risk management, and/or project management
- Experience coordinating day-to-day business operations, managing multiple workstreams, and delivering initiatives on schedule
- Experience working cross-functionally with operations, finance, HR, legal, and compliance stakeholders
- Understanding of policy-driven environments, budgeting principles, cost tracking, and vendor or contract oversight
- Effective communication, organization, and stakeholder management skills within a matrixed or corporate environment
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Policies include six weeks of fully paid parental leave for all parents, up to 16 weeks for birthing parents, 10 days of emergency back‑up care, and adoption assistance of more than $25,000. Recognition for adoption support underscores a strong family‑friendly posture.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days. The breadth of leave is presented as generous versus many peers.
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Healthcare Strength — Medical, dental, and vision options pair with an HSA that includes a company contribution, plus mental‑health access via Spring Health (eight no‑cost sessions), Hinge Health, wellness programs, and discounted gyms. Eligibility at 20+ hours per week broadens access to these resources.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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