Filevine is a top-rated cloud-based case management solution for small and midsize legal firms and legal professionals.
The Role
The Production Operations Manager oversees the production processes for transcript deliverables, manages a team, and collaborates with cross-functional teams to ensure quality and efficiency.
Summary Generated by Built In
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
The Role:
The Production Operations Manager leads the end-to-end strategy, execution, and continuous improvement of transcript deliverable production for Depositions by Filevine. You will directly manage a team of 9 to 14 Production Operations team members responsible for all pre-production, post-production, quality control, and delivery workflows that support certified transcript creation across all US timezones.
You’ll refine production processes, drive accuracy and timeliness, manage capacity and resources, and partner cross-functionally with Product, Transcription Operations, and other internal teams. Your work ensures every certified transcript meets our standards of quality, consistency, and reliability.
What You'll Do - Production Operations Ownership
- Oversee all pre-production and post-production workflows that support certified transcripts.
- Ensure accurate processing of rough drafts, exhibits, errata, and other pre-production tasks.
- Manage post-production tasks including formatting, exhibit packaging, certificate creation, and delivery.
- Monitor deliverable quality, resolve issues, and partner with Product & Transcription Ops on improvements.
What You'll Do - People Management & Team Leadership
- Manage, coach, and develop Production Operations team members.
- Set goals, provide feedback, and maintain a culture of accountability.
- Oversee staffing, scheduling, and resource allocation.
What You'll Do - Capacity Planning & Operations Strategy
- Forecast workload and plan capacity for scaling production.
- Improve processes to enhance accuracy, efficiency, and throughput.
- Support automation and system improvements in partnership with internal teams.
- Collaborate cross-functionally on product updates and workflow enhancements.
What You Bring
- 5+ years of experience in operations, production management, or related roles—ideally within a fast-paced or high-throughput environment.
- Prior people-management experience with a track record of coaching, developing, and scaling operational teams.
- Strong operational acumen with demonstrated success in process improvement, workflow optimization, or quality management.
- Comfortable navigating deadlines, multitasking, and high-volume environments.
- Familiarity with tools such as Adobe Suite, Excel, Notion, Slack, and similar systems.
- Adaptability suited to a dynamic, evolving product and operational ecosystem.
Compensation Information: $125,000 - $145,000
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Top Skills
Adobe Suite
Excel
Notion
Slack
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The Company
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file.
Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs.
Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser.
Learn more at filevine.com.
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