Manager, Product Operations (Korean Speaking) (all genders)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

Job Description

We are on the lookout for a Manager, Product Operations (all genders) to lead our Logistics Product Operations team and drive exceptional customer experiences.

In this role, you will oversee key business metrics such as Delivery Time, UTR, and CPO, working to maximize the potential of our product stack. As a vital connector between Operations and Product/Tech, you will spearhead seamless performance enhancements and support the sustainable growth of Delivery Hero’s Own Delivery vertical. Your leadership will empower local operations to expand their market reach and unlock new business opportunities, reinforcing Delivery Hero’s market leadership through a rapidly evolving product stack. You will bridge the gap between cutting-edge Product/Tech innovations and strategic business needs, interacting with stakeholders across Global and Regional teams, making this position essential to our success.

• Leadership and Strategy: Own relevant business KPIs, product performance, and product strategy on a global scale. Provide strategic direction to enhance product operations.
• Stakeholder Management: Interact with and support our global operations and performance stakeholders, ensuring alignment and collaboration.
• People Management: Lead, mentor, and manage a team of specialists. Focus on the professional growth and development of your team members.
• Team Leadership: Foster a collaborative and high-performance team environment. Hold accountability for the results and impact of your team's work.
• Performance Management: Oversee and manage the performance of our entities, ensuring they meet business objectives and standards.
• Process Improvement: Proactively identify areas for improvement backed by data, innovate solutions, and execute them efficiently and thoughtfully.
• Product Roll-out: Lead the roll-out of new products and features in your region to enhance user experience, business performance, and operational efficiency.
• Data-Driven Decision Making: Conduct in-depth analysis to provide insights to management and product teams for key business decisions.

Qualifications

• Excellent Korean and English communication skills, both written and spoken.
• At least 4+ years of management experience, with a proven track record of leading teams and driving results.
• Proficiency in SQL and reporting tools (e.g., Tableau, Data Studio).
• Solid exploratory analysis capabilities and a passion for data, with creative problem-solving abilities and attention to detail.
• Previous experience in the last-mile industry in Analytics, Operations, or Product roles is a plus.
• Outstanding skills in managing and organizing stakeholders, with a focus on the professional growth and development of team members. Accountable for the results and impact of the team's work.
• Pragmatic and autonomous approach to work, with exceptional analytical abilities.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.