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Maximum Term/Fixed Term (Fixed Term)Key Accountabilities
Manage BAU product support across Financial Crime products, ensuring defects, incidents, and customer/colleague feedback are triaged, prioritised, and resolved in line with agreed SLAs.
Ensure structured requirements, well-formed user stories, and adequate test coverage are delivered across all change activity, with consistent BA practice across the team.
Partner with Product Performance to monitor and report on product performance, AI model health, and benefits realisation; surface insights and risks to Australian leadership in a timely manner.
Partner with Australian-based product owners, sub-domain leads, and delivery teams to align Vietnam-based capability with broader transformation priorities.
Embed consistent ways of working across product ownership, business analysis, performance, and consultant practices - including playbooks, templates, and quality standards.
Represent the Product Operations team in governance forums and performance reviews, providing transparent reporting on team output, service levels, and capability development.
Ensure adherence to risk, compliance, and operational controls across all product operations activities.
Requirements
5+ years' experience in product management, business analysis, product operations, or delivery roles within complex regulated environments.
Experience managing BAU product support, including incident triage, defect management, and operational performance monitoring.
Familiarity with Financial Crime domains (AML/CTF, Sanctions) and/or AI/ML-enabled products preferred.
Experience partnering with senior stakeholders across geographies, ideally in a hybrid Australia-Vietnam delivery model.
Offshore or globally distributed team leadership experience preferred.
Leadership - Proven ability to build and lead high-performing, multi-disciplinary product teams
Product Operations & Lifecycle - Strong understanding of the end-to-end product management lifecycle, including discovery, delivery and BAU operations
Performance & Insight - Ability to interpret product performance, AI model health, and BAU operational data, translating insights into clear actions and prioritisation decisions.
Business Analysis - Strong grounding in BA practices, including requirements elicitation, story writing, acceptance criteria, and test coverage.
Stakeholder Engagement - Effective communicator able to engage Australian-based product owners, sub-domain leads, and senior leadership with clarity and credibility.
Coaching & Capability Uplift - Demonstrated ability to coach consultants and analysts, supporting career progression including consultant-to-Product Owner pathways.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.
IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.
Skills Required
- 5+ years' experience in product management, business analysis, or product operations
- Experience managing BAU product support including incident triage
- Familiarity with Financial Crime domains and/or AI/ML-enabled products
- Experience partnering with senior stakeholders across geographies
- Offshore or globally distributed team leadership experience
- Demonstrated ability to build and lead high-performing teams
- Strong understanding of product management lifecycle
- Ability to interpret product performance and operational data
- Strong grounding in BA practices
- Effective communicator able to engage with senior leadership
- Demonstrated ability to coach consultants and analysts
What We Do
We're here to be the most customer-centric company in Australian and New Zealand. We’re focused on what matters most and here to support you with your banking needs in any way we can. We’re open for business. Connect with us: www.nab.com.au/contact-us
