Manager, Product Operations, Consumer Products and Processing

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Operations, Consumer Products and Processing

Overview:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The team leads strategy, business insight and analytics, product operations, risk and compliance for Global Consumer Products and Processing. This team is responsible for working cross-functionally to drive greater alignment and collaboration to enable a seamless organization that moves faster and delivers the best consumer experience.
Responsibilities
This role ensures operational efficiency, collaboration across cross-functional teams, and alignment with the company’s product strategy. The ideal candidate will focus on optimizing product management processes, streamlining workflows, and ensuring product goals are met on time and within budget.
As Manager, Product Operations your key responsibilities are:
o Develop and implement scalable processes for managing product development, launch, and post-launch activities (Studio)
o Identify inefficiencies and work to improve operational processes and reduce time-to-market.
o Work closely with product managers to track roadmaps, manage timelines, and ensure smooth project execution.
o Collaborate closely with both global and regional teams to manage compliance process related to card design, product construct or customer contractual agreement
o Manage product releases by coordinating documentation, product catalogues and training for internal teams.
o Utilize data and analytics to drive decision-making, identify bottlenecks, and optimize product operations
Role Requirement:
o Foundational background in product management and/or development
o Foundational background in product management
o Strong communicator with project management skills with the ability to manage multiple, complex projects simultaneously.
o Exceptional problem-solving skills and a data-driven approach to decision-making.
o Demonstrated ability to work with and drive multiple business partners, analytics team and engineering teams towards the delivery of key deliverables
o Experience working with global and remote teams.
o Ability to thrive in a fast-paced, dynamic environment.
o Strong organizational skills and attention to detail.
o Proactive mindset with a focus on continuous improvement.
• Education: Bachelor’s degree in business administration, engineering, or a related field.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.