Manager Product Marketing, Customer Experience

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for:  Manager Product Marketing, Customer Experience. You are an experienced individual who can help us on our transformative journey helping companies provide effortless customer service.  The ideal candidate has marketing experience and/or influencing across GTM domains (e.g., Product, Marketing, Field Sales, Partners, Customer Success, Events, PR, & Campaigns).  You also have a leadership mentality but are still good about ‘rolling up your sleeves’ and working cross-functionally to get things done.

Reporting to the VP of Product Marketing - Customer Experience, this role is visible and cross-functional oriented, requiring regular communications with RingCentral’s global teams.  

Job Duties:

• Work closely with teams and peers to develop, operationalize, and execute marketing activities related to RingCX solutions.

• Working with other Product Marketers & Product Managers — develop messaging,  positioning, and target audience definition for RingCX.

• Combine your core strategy toolkit (framing/structure, hypothesis-driven approach, data-driven insight, storytelling, best practices, etc.) with business judgment to support the overall RingCX GTM initiative.

• Build and execute new product launches end-to-end.

• Build and execute integrated marketing campaigns and account-based marketing (ABM) programs with the campaigns team, and own pipegeneration results.

• Support cross-functional efforts including long-range planning and matrixed regional marketing programs.

• Support strategic updates and presentations for key stakeholders. 

To succeed in this role you must have experience in:

• 3+ years experience in Product Marketing, Corporate Marketing, Sales, or Product Management.

• Strong business skills and knowledge.

• Must have an understanding of typical B2B technology business models and GTM initiatives across multiple disciplines including Product, Field Sales, Indirect Sales, Marketing, and Post-Sales Customer Success / Professional Services.

• Articulate and skilled at storytelling in a simple straightforward way.

• Analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines.

• Willingness to go beyond strategy in order to support execution and realization.

• Determination to focus on outcomes and be self-motivated and directed.

• A customer-first mentality.

• BA/BS or equivalent.

Nice to haves:

• Familiarity with customer service platforms or similar telecommunications experience.

• Experience with ABM and integrated marketing campaigns

• Experience in SaaS 

• Familiarity with Conversational and Generative AI technologies

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Marketing team uses data, strategy and creativity to share our story with the world—and this is a once-in-a-career chance to help plan, coordinate, implement, and oversee it.  As part of the global leader in the Unified Communications space, you’ll be supported with the resources to produce work that not only moves the needle, but moves markets.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, CA the compensation range for this position is between for $100,800 - $187,200 full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of (60 days from the date of posting). Please apply prior to the deadline to be considered for the role.