Manager, Product Management

Job Description
Job Description:
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together.
McDonald's has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.
As a Product Manager, you will play a pivotal role in supporting the product strategy and roadmap as well as leading development and deployment of ordering features and enhancements for the Fulfillment & Pickup experience, focusing on the mobile order ahead experience to ensure customer orders are ready on arrival. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-obsessed product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business. You will report to the Senior Product Manager - Digital Ordering (Fulfillment & Pickup).
Duties

• Partner with Sr. Product Manager to develop and implement the product strategy and roadmap for Fulfillment & Pickup experiences, aligning with overall business goals and market trends
• Accountable for the product roadmap and communication to stakeholders
• Participate in squad ceremonies for their product domain and liaise with third-party engineering teams to map dependencies, align requirements, and define shared implementation details
• Drive end-to-end product development, including participating in market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch product enhancements and new features
• Collaborate with engineering and design to determine the best functional solutions for our users, prioritize the work, and track against timelines
• Take ownership over features and translate requirements into specifications and user stories
• Maintain a healthy backlog of work and play a critical role in many agile ceremonies
• Support the team with escalation and resolution of impediments
• Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis; use insights to advise product decisions and prioritize product backlog items
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives; develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives
• Develop relationships with markets, operations & customers to deeply understand their perspectives and pain points as you craft your strategic roadmap
• Define and oversee product performance metrics, including speed-to-market, iOS & Android performance, and overall quality, to assess product success and drive roadmap decisions
• Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive
• Facilitate release planning, demos with stakeholders and other Agile practices on an operational basis
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives
• Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives

Qualifications

• Bachelor's degree in business, marketing, computer science, or an equivalent. MBA or other relevant certifications are a plus.
• Experience with order tracking and pickup experiences intersecting digital ordering with real-world fulfillment, specifically within the QSR industry, a strong plus.
• Demonstrated track record in product management with strong analytical and problem-solving skills, with the ability to translate data insights into product enhancements.
• Proven track record of successfully launching and handling products throughout their lifecycle with customer experience and technology systems and specifications and interdependencies: with a focus on specific Product Groups (i.e. Ordering, Serve, Digital Channels, etc.)
• Ability to analyze market trends, customer needs, and competitive landscape to advise product strategy.
• Excellent communication and presentation skills, with the ability to optimally communicate sophisticated concepts to both technical and non-technical audiences.
• Strong leadership skills, with the ability to influence and collaborate with cross-functional teams while overseeing the work of other managers.
• Results-oriented attitude with a strong focus on achieving business goals.
• Ability to work in a fast-paced, multifaceted environment and adapt to changing priorities.
• Uncompromising attention to detail.

Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
Salary Ranges- $$129,800.00 - $$165,490.00
Competencies
Execution Proficiency
Background & Values
Strategic Proficiency
Building Blocks
Talent Proficiency
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.