Posting Type
Hybrid/Remote
Job Overview
Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. We believe that the right combination of expertise, innovation, and empathy can drive meaningful transformation for our customers. The Product Adoption Services team works alongside the Expert Product Services team to provide scalable support for clients throughout their adoption journey, with a focus on one-to-many enablement activities and structured onboarding processes.As Product Adoption Services Manager, you will leverage product knowledge and customer service skills to help clients successfully implement and utilize Relativity's solutions, with a particular focus on supporting broader adoption initiatives and delivering standardized onboarding experiences. You will be managing a team consisting of Product Adoption Services Specialists (individual contributors) based across the U.S., and you will report to the Director of Adoption Services.
Job Description and Requirements
Responsibilities
Lead one-to-many enablement sessions during customer onboarding to ensure proper setup, drive initial adoption, and maximize the value of Relativity’s products (specifically the aiR Suite of products).
Manage and direct team on advanced customer inquires regarding Relativity workflow across the product line. Proactively surface blockers and employ creative, coordinated solutions/strategies to overcome them.
Manage the delivery of, and contribute inputs to, standard adoption materials and training programs created by the LDI Education team.
Provide feedback to Expert Product Services team members about recurring adoption challenges and potential improvement opportunities.
Be a great collaborator and cross-functional business partner. Beyond Adoption Services leadership team, act as a strategic partner with Customer Success, Account Executives, Product Management, and others.
Participate (and lead) cross-functional meetings to represent the customer perspective during discussions about product enhancements. Capture customer requirements and collaborate with internal teams to implement solutions that address common business needs.
Perform routine assessments of process to ensure departmental efficiency and efficacy. Partnering with the Senior Managers and Director to vet existing process, establish enhanced operating processes to improve the Adoption Services function globally. Development and achievement of OKRs.
Identify processes for ensuring long term success of expanding support model, establishing best practices that support both organizational change plus the success and growth of team members.
In partnership with international Adoption Services leadership, set a global standard for success for the Product Adoption function.
Qualifications
Bachelor’s degree and/or 6-8 years of relevant work experience
Minimum of 5 years of eDiscovery/LDI experience
Expertise in Relativity’s product solutions, including certification as a Relativity Certified Administrator (RCA)
Experience with AI/ML solutions for e-Discovery is a plus
People Management experience
Excellent verbal and written communication skills with ability to explain technical concepts to non-technical audiences
Highly-developed organizational skills with ability to manage multiple projects and workstreams simultaneously
Problem-solving aptitude with attention to detail
Customer-centric mindset with a desire to help others succeed
Adaptability and willingness to learn new technologies and processes
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$138,000 and $208,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Top Skills
What We Do
At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it.
Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200.
Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.
Why Work With Us
We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.
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