Work Location:
Toronto, Ontario, CanadaHours:
37.5Line of Business:
Enterprise Enabling FunctionsPay Details:
$96,900 - $136,800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
The Process & AI Change Manager leads the delivery of change management activities for digital, process, and AI‑enabled initiatives, with a primary focus on Microsoft Copilot adoption. The role applies established change management practices to help teams embed AI into everyday workflows, driving sustained behaviour change and measurable business outcomes.
This role is responsible for shaping and executing change interventions that move teams from experimentation to consistent, effective use of Copilot.
Key AccountabilitiesChange & Adoption DeliveryLead end‑to‑end change management activities for moderately complex initiatives, including AI and Copilot‑enabled transformations
Translate strategy into practical change actions that embed Copilot into day‑to‑day work and processes
Design and deliver adoption mechanisms such as working sessions, Copilot Labs, and targeted enablement activities
Lead and influence diverse stakeholders across business, technology, learning, and communications
Facilitate hands‑on workshops and working sessions focused on real workflows, real problems, and practical outcomes
Provide clear recommendations based on customer and employee experience, adoption risk, and business value
Partner with sponsors and business owners to define adoption measures focused on behaviour change and realized outcomes
Identify and manage change risks, including those related to AI usage, data, and process impacts
Ensure all change activities align with enterprise frameworks, internal controls, and regulatory requirements
Maintain strong, hands‑on understanding of how Microsoft Copilot and AI tools work in practice
Provide thought leadership on AI‑enabled change and adoption best practices
Support team capability building through knowledge sharing and mentorship
Breadth & Depth
Acts as the change management lead for initiatives of significant scale and complexity, including enterprise AI adoption
Operates independently with minimal day‑to‑day direction; exercises sound judgement in ambiguous situations
Serves as a subject matter expert in change management and AI adoption, advising senior stakeholders
Experience & Education
Undergraduate degree and relevant Change Management accreditation(s)
7+ years of experience delivering change in a project or program environment
Experience supporting digital, automation, or AI‑enabled initiatives
Strong, practical familiarity with Microsoft Copilot or similar AI productivity tools preferred.
Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetSkills Required
- Undergraduate degree and relevant Change Management accreditation(s)
- 7+ years of experience delivering change in a project or program environment
- Experience supporting digital, automation, or AI-enabled initiatives
- Strong, practical familiarity with Microsoft Copilot or similar AI productivity tools
TD Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD Bank and has not been reviewed or approved by TD Bank.
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Parental & Family Support — Parental and family-building support is positioned as a standout, including 16 weeks of paid parental leave for all parents and assistance for fertility, surrogacy, donor support, adoption, and doula reimbursement. This breadth is framed as above average for large U.S. employers and notable within banking.
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Retirement Support — Retirement support is presented as robust, with 401(k) and employer funding described in detail in some summaries (fixed contribution plus additional matching) alongside other savings programs. Employee banking discounts and related financial perks add to the overall rewards value beyond salary.
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Healthcare Strength — Healthcare and mental well-being benefits are characterized as comprehensive, including multiple medical plan options, virtual care, and an Employee & Family Assistance Program with continuous access. These elements are repeatedly emphasized as core components of the Total Rewards offering.
TD Bank Insights
What We Do
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.
Why Work With Us
