Customer Quality Specialist

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.
Job Responsibilities:
Responsibilities:

• Customer Support
• Prepares 24 hour responses and pink sheet for customer concerns. Maintain Paynter Charts process
• Coordinate containment, sort/rework actions for external and internal issues
• Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
• Participate in customer IQ meetings
• Coordinates warranty tear down analysis and problem solving resolution/reports
• Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
• Updates control plans matrix graphing customer concerns
• Performs customer good will visits
• Attend plant trials from Control Plan (CP) to Job1
• Review Government approvals required to develop inspection standards
• Production Support
• Identify quality improvement and defect prevention by developing and implementing mistake/error proofing fixtures and devices
• Initiate Process Change Notifications (PCNs) to initiate change or alterations to the current manufacturing process
• Facilitate quality related meetings for assigned products and keep up to date meeting minutes
• Leads and Coordinates problem solving for internal concern resolution
• Coordinates and approves shop floor containment process and follows up on execution
• Updates Business Center panels and participates in weekly report our meetings
• Participates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)
• Develops test plan for PCN and coordinates test completion
• Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit
• Reviews and signs off work orders for engineering changes, special build, and service
• Participates in 5S implementation.
• Perform daily line walks on assigned assembly lines
• Maintains safety and good housekeeping at all times
• Testing
• Aid in developing In Process(IP)/Product Validation(PV) (annual revalidation) test plans for Design Engineers
• Coordinates test sample build with Manufacturing Engineer, Production and, Suppliers
• Pre and Post test set up/fixture reviews and sign off, including test results
• Participates in Troubled Incident Report (TIR) investigation, prepares 8D report, and ensures timely closure for DV/PV/IR/RV testing
• Assists PQ inspectors/Fixture engineer to maintain T&E/ durability fixtures
• Trains Inspectors/Operators on proper inspection techniques
• Conduct Test Fixture Verification - Vehicle alignment, review and sign off to verify request, set up, etc.
• Ensure proper level test parts are built and delivered to test lab
• Cost Reductions
• Supports reduction/elimination of added operators
• Reviews/assesses process improvements
• Suggests part design alternatives to reduce costs
• Supports Business Center initiates to reduce scrap and improve efficiency
• Provides timely disposition on Material Review Board (MRB) material (on hold or rejected products)
• Identify and implement labor savings opportunities (direct and indirect) where feasible
• IATF 16949
• Conducts self audits to current procedures as assigned
• Updates internal procedure based on audits and employee suggestion
• Leads the resolution of Corrective Action Requests as assigned
• Participates in Quality Systems Audits with customer and external auditors
• Performs training to Operation Quality Procedures
• Provide guidance mentorship for Plant Quality Specialist B and C levels and Supervise Quality Inspectors
• Train members of operations team in specific quality disciplines as required
• Participates in quality systems audits with customer and external auditors as required

Qualifications:

• Completion of community college diploma/certificate
• 3 to less than 5 years of work related experience
• Minimum completion of post secondary education program in mechanical/quality engineering
• ASQC certification as a quality engineer (CQE) preferred
• Experience with Tier1 automotive preferred
• A-Level requires a minimum of 5 years related manufacturing experience in a high speed assembly / manufacturing environment
• X - Ray Safety Officer Preferred
• IPC Certified Trainer Preferred

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Mechatronics, Mirrors & Lighting