The Role
Lead a team of Project Managers to drive operational excellence and successful delivery of customer projects, ensuring high levels of satisfaction and revenue generation.
Summary Generated by Built In
Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works.
For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world.
The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.
As the Manager, PMO you will lead a team of Project Managers to ensure seamless delivery of hundreds of customer projects annually. This pivotal leadership role is critical to driving operational excellence and contributing over $30M in annual revenue through successful project execution and outstanding customer satisfaction.
This role offers an exciting opportunity to make a meaningful impact on Cority’s success by leading a high-performing PMO team, driving operational excellence, and ensuring exceptional outcomes for customers.
Primary Responsibilities:
- Leadership
- Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services.
- Define, implement, and drive adoption of project management standards, governance frameworks, and best practices.
- Foster a collaborative and transparent culture that values open communication, continuous improvement, and knowledge sharing.
- Promote a customer-centric mindset that drives proactive problem-solving, and exceptional delivery outcomes..
- Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success.
- Project and Customer Management
- Own a portfolio of Professional Services engagements, ensuring projects are delivered on time, within scope, and on budget with high levels of customer satisfaction.
- Build and maintain strong relationships with key customer stakeholders and serve as an escalation point for critical issues.
- Hold full commercial ownership of an assigned portfolio of Professional Services projects, with responsibility for revenue attainment, forecasting accuracy, margin delivery, and overall financial health.
- Support Project Managers in identifying, assessing and mitigating delivery and commercial risks, ensuring early intervention to minimize revenue leakage, margin erosion, or customer dissatisfaction.
- Monitor and manage portfolio-level KPIs, including revenue attainment, forecast accuracy, margin performance, and customer satisfaction, using data-driven insights to inform decision-making and corrective actions.
- Oversee commercial arrangements, including the quality and governance of Statements of Work (SOWs), and the end-to-end change control process, ensuring all scope and commercial changes are appropriately assessed, approved, documented, and forecasted and billed.
- Standardize and refine methodologies for SaaS implementations and consulting engagements to ensure consistency and excellence across the project portfolio.
- Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency.
- Operational Excellence
- Assist with resource planning, recruitment, and project staffing to ensure adequate capacity and balanced workloads.
- Develop and maintain systems for tracking key projects and portfolio performance indicators (KPIs), providing actionable insights and comprehensive reporting.
- Continuously enhance Professional Services practices, leveraging data analytics to drive efficiency, scalability, and improved customer outcomes.
- Partner with Sales, Finance, Product and Engineering to support project delivery and key operational processes.
Qualifications and Characteristics of an Ideal Candidate
- Education
- Bachelor’s degree in business, project management, engineering, or a related field is required.
- An MBA or advanced certification in Project Management is highly desirable.
- Experience
- 10+ years of proven experience delivering enterprise software solutions with a strong track record in project and team management.
- 3+ years in leadership roles, including managing remote team members across multiple time zones.
- Technical Proficiency
- Proficiency in Microsoft Office, Microsoft Project, and Professional Services Automation (PSA) tools.
- Experience creating and reviewing Statements of Work (SOWs).
- Who You Are
- A dynamic leader with deep expertise in project management methodologies, tools, and techniques.
- Skilled in empowering and managing remote teams across various time zones.
- Experienced in building relationships with customers and adept at navigating difficult conversations with professionalism.
- Highly analytical with a sharp eye for detail and strong problem-solving capabilities.
- A collaborative team player who excels at fostering alignment across departments.
- Capable of prioritizing competing tasks, managing multiple initiatives simultaneously, and performing under pressure.
- A champion of continuous improvement, always seeking opportunities to enhance processes and deliver value to customers
WHAT’S IN IT FOR YOU?
· An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture
· We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance
· Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.)
· Annual fitness allowance
· Mental health support provided through access to Calm Premium meditation app and access to Talkspace
· Access to Udemy, internal training programs, annual training allowance and certifications, if applicable, and High Talent Programs
Cority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected].
Top Skills
MS Office
Microsoft Project
Professional Services Automation Tools
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The Company
What We Do
Cority is the global enterprise EHS software provider that empowers those who transform the way the world works. For over 35 years, Cority has been powered by a spirit of innovation, deep domain expertise, and a commitment to integrity that enables our customers to achieve higher levels of operational and sustainable performance. With the most comprehensive, human-centered, and secure SaaS platform, Cority helps people and businesses thrive around the world. The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.
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