QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
- Under the direction of the Director of Technical Design & PLM, the Manager PLM System has the critical role of managing the Flex PLM system from a business perspective. You will lead solution design and delivering FlexPLM projects, working with IT engineers, partners, vendors, and leadership to ensure scalable technology solutions. Important responsibilities include maintaining and enhancing the Flex PLM system, overseeing system upgrades, product attributes, user security, library management, and leading system testing to safeguard data integrity. The Manager will provide technical expertise across several departments within QVC & HSN, supporting product lifecycle management.
- Collaboration is important, as the Manager works with IT, Buying, Apparel, Home, QA, and Vendor Relations, facilitating seamless operations. Staying updated with PLM market trends, the Manager partners with PTC to enhance processes applicable to apparel and home markets. Overseeing communications and training, they work with the PLM Systems Trainer & Comms Partner to develop training materials and strategies for user engagement. You will lead daily activities of the PLM Admin, managing workload, and encouraging a collaborative team environment.
- This is a hybrid role that lives in our West Chester, PA office.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
- Join our amazing Design Development and Global Sourcing team, leading our PLM work. You will be the liaison between our Technology department, our Flex vendor and merchants.
Your Impact
- Data and Process Maintenance: Maintain role-based security, data consistency, and vendor libraries. Lead daily stand-ups, manage system attributes, and educate on FlexPLM efficiency.
- Workflow Management & Troubleshooting: Prioritize and plan workload, ensuring performance, and managing system issues and communication.
- Leadership & Engagement: Provide coaching, build relationships across departments, and support seamless operations across platforms.
What You Bring
- You have a Bachelor's Degree or equivalent retail system experience with at least five years working with PLM or similar systems. Bonus for experience in apparel fabric sourcing, research & development, or product development in wholesale/retail design. Minimum of three years' leadership experience.
- You will demand balance in strategic organization, leadership, effective communication, and active project management to ensure high-quality standards throughout the product lifecycle.
- Remote work is not permitted in NYC at this time.
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If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
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What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
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