Manager, Platform Data

OPPORTUNITY OVERVIEW

As a Platform Data Manager at ZeroFox, you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. This role focuses on managing the Platform Data team, which is responsible for finding real-time information that will impact our customers. 

Role and responsibilities

• Manage daily operations and team deliverables 
• Handle customer escalations and adjust process and workflow accordingly
• Manage performance, hiring and capacity of the team
• Determine best methods of finding customer-related risks across the internet
• Manage quality of deliverables, drive productivity and conduct performance discussions
• Manage customer escalations, implement measure to prevent repetitions
• Train and mentor leads and team members
• Collaborate with stakeholders to understand requirements and create necessary process SOPs
• Collaborate with teams across the organization globally
• Work with tech teams to implement automation strategies

Required qualifications and skills

• Bachelor’s/Master's Degree in technical discipline (e.g. engineering) or equivalent experience
• Experience in Security operations or information security or Vulnerability management or Security assessment, typically obtained in 7-9 yrs
• Understanding of network and host security concepts
• Extreme attention to detail and strong analytical skills
• Knowledge of major social media networks (knowledge of emerging networks a big plus) and digital threat landscape
• Knowledge and familiarity with cyber threats
• Solid interpersonal and social skills and great people skills
• Demonstrated history of producing superior work while meeting aggressive deadlines
• Comfort leading and working within a quickly growing team
• Ability to quickly adapt and recommend solutions proactively
• Spoken and written fluency in the English language
• Excellent research and writing skills (a writing sample will be requested as part of the interview process)

Desired qualifications and skills

• Experience with other SaaS, cyber security, or social media products or services
• Knowledge of emerging social networks
• Experience in Customer Success

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off 
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

• This role is based out of our office in Bengaluru
• This role requires occasional work on nights and weekends as needed

ABOUT ZEROFOX

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.