What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
As a manager you are required to own the clearance technology, process and performance in collaboration with our IT and Operation teams to deliver the best-in-class customer experience for FedEx customers.
Key responsibilities:
Clearance Technology management: Responsible for development, maintaining and deploying new systems and tech solutions including but not limited to AI/ML to improve customer experience and maintain regulatory compliance
Clearance Process Engineering / Re-engineering: Establishing design led clearance operations by auditing and updating SOP and validating with actuals. Updating Operation process to accommodate business needs e.g. new flight launch, etc
Clearance Performance management (Cost, Service): Owning full responsibility to improve Operations cost for clearance and performance for end customers
Clearance Operations manpower assessment: Working hand in hand with Operations to validate FTE needs and conducting ad hoc manpower assessment as needed
Team management: Managing a group of Engineers and vendors spread across multiple regions.
Risk management: Understanding risk due to technology/regulatory or other reasons and effectively collaborating with stakeholders for mitigation
Key KPI’s:
Clearance Operations Productivity
Clearance cost per shipment & Staffing cost per shipment
Clearance – On time performance, Cage Trace closure, Pre-clearance rate, Cage, etc
Success criteria:
Success will be purely based on outcomes linked to quantifiable improvements in KPI’s listed above
Requirements:
- Education: Bachelor's Degree or equivalent in Engineering, IT, Business or any relevant fields
- 5 years of relevant work experience
- Experience in the Customs Clearance domain would be an added advantage
Job Posting End Date:
2026-02-07Similar Jobs
What We Do
FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. We offer integrated business applications through our collaboratively managed operating companies — collectively delivering extraordinary service to our customers — using the expertise and reliability represented by the FedEx brand.
Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 employees to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.
We owe our success as an industry leader to the more than 500,000 global team members who deliver exceptional customer service experiences day-in and day-out. Want to be part of this dynamic team?
