RACWA is seeking an experienced leader, who is values driven and people focused, to lead a high performing team within RAC Finance (RACF), responsible for personal finance loans across settlements, aftercare, and collections. This role plays a key part in supporting members throughout the life of their loan, including managing arrears, hardship, and collections.
The Role
As the leader, you will be responsible for the day‑to‑day leadership and performance of a team, managing the ongoing servicing and collections of personal loans. You will coach and support your team to deliver high‑quality outcomes while maintaining RACWA’s strong commitment to fairness, empathy, and responsible collections. You will act as an escalation point for complex cases and ensure processes are followed consistently across settlements, aftercare and arrears management.
Key Responsibilities
- Lead, coach, and motivate a team managing asset finance settlements, aftercare, and collections
- Create a positive, engaged, and high‑performing team culture aligned to RAC values
- Support performance conversations, quality assurance, and achievement of team KPIs
- Act as the first point of escalation for complex or sensitive member cases
- Provide regular coaching, feedback, and development to build capability and confidence
- Ensure all activities comply with relevant legislation, regulatory obligations, and RACWA policies
- Provide guidance and oversight on compliant enforcement and repossession processes
- Identify and manage risks, including vulnerable member considerations
About You
You are a confident and supportive leader with a strong background in collections or asset finance operations. You understand the importance of balancing commercial outcomes with genuine care for members.
You will bring:
- Previous experience leading or supervising a collections or loan servicing team
- Solid knowledge of personal asset finance, arrears management, and recovery processes
- Understanding of relevant legislation and responsible collections practices
- Strong coaching skills and the ability to lead performance positively
- Excellent communication skills and sound judgement in complex situations
- A member‑first mindset aligned with RACWA’s purpose and values
Why Join Us?
- Be part of a values-driven organisation committed to member satisfaction
- Lead an established, purpose driven team with real impact on member outcomes
- Competitive salary and benefits package
- Play a key role in shaping collections strategy and team culture
- Opportunities for career progression and leadership development
- Supportive environment that values ethical collections and high-quality leadership
If you’re passionate about leading people, supporting members, and delivering fair, compliant collections outcomes, we’d love to hear from you.
Please note: We encourage you to apply as soon as possible as RAC reserves the right to close this vacancy without notice. For any further information. For any questions about the role, please contact Ellie Rayner on [email protected]
#BetterJourneysRAC
#LI-ER1
Top Skills
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
.png)
