Manager Performance - NFV

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. 

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. 

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

We are looking for a Manager Performance - NFV to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
The purpose of this role is to create and execute on strategies for the continuous improvement, transformation, and growth of our local NFV business. These strategies aim to lower operational risks, lower operating costs, increase revenues, and create value for customers.

This role works cross-functionally with regional teams as well as acquisition, account management, and operations leads locally to understand their needs, identify area of opportunity, and define workstreams that help tap into those opportunities. In other words, the person in this role is the strategic support commercial and operations function heads need to be able to execute on day to day while maintaining and working towards a longer term vision.

What’s On Your Plate?

• Identifying opportunities for growth, efficiency, and problematic areas through performing analysis, and addressed with creating action plans and coordinating/project managing execution across the country

• Own and drive projects that will help improve the business, on the commercial and operational side. Acting as the POC to localize and drive regional projects, coordinating across various stakeholders and being accountable for delivery

• Analyze processes end-to-end and create diagnostics, shaping solutions that target inefficiencies identified

• Analyze financial statements, sales reports, or other key performance indicators in order to find areas of improvement 

• Supporting operations and commercial heads on defining strategies and making decisions based on data, including targets and budgets

• Increasing productivity of all teams: ensuring they have the right tools and training they need to operate at their best, ensuring they have the right SOPs and processes

• Examples of projects that would fall under the scope of the Excellence role would be: Customer and vendor NPS score, Driving better vendor engagement, tracking and optimizing performance of acquisition and account management teams, improving onboarding time of vendors

What Did We Order?

• Strong project management skills: Ability to coordinate across various stakeholders and functions

• Strong analytical skills: ability to summarize data, and translate into action

• Effective communication - Outstanding interpersonal and business skills, ability to synthesize information and communicate to leadership

• Results driven- Operational knowledge of the business, ability to gather insights and make a call applying the 80/20 rule

• Structured thinking: Ability to break down processes and problems

• Multi tasking: Ability to prioritize between multiple workstreams, and drive most impact with little resources 

• Masters degree in analytical field (engineering, finance) or business is a plus

• Previous experience working in fast paced environments or reputable company

• Knowledge on revenue generation, vendor performance, commercial topics, marketing

• Experience collaborating cross-functionally and building consensus among multiple stakeholders