Manager of Performance and Integration

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Develops and implements strategies that drive company performance, focusing on location process improvement and compliance.

Major Responsibilities

• Leads the development of policies and procedures that improve customer service while driving efficiency
• Plans and oversees location operational reviews, ensuring locations are following company policies and procedures as well as federal, state and local regulations
• Develops and prioritizes location level training plans, coordinating efforts with HR Training Department when possible
• Reviews and, when necessary, reengineers location processes, with goals to enhance the customer experience, ensure safety and drive down costs
• Provides locations the tools they need to maximize customer service and financial performance

Minimum Education or Certifications Required

• Bachelor’s degree preferred, or equivalent experience.

Minimum Experience or Skills Required

• 5 to 10 years transportation experience, focusing on field operations
• Excellent customer service and interpersonal skills
• Proficient in Microsoft Office applications (e.g., Excel, Word)
• Strong analytical and reasoning skills
• Strong business background in financial, strategic, and organizational analysis
• Ability to travel up to 60% of the time.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.