The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.
Who you areMetropolis is seeking a Manager, People Solutions to oversee the execution, coordination, and ongoing optimization of our Central People Operations function. Reporting directly to the Director, People Operations, you will serve as the operational bridge between frontline processing and leadership by driving team performance against daily delivery objectives, automating workflows, and resolving complex transactional escalations. In this role, you will lead and mentor a team of People Solutions Coordinators, translate operational data into strategic insights, and build strong cross-functional partnerships with Payroll, HR, Legal, Risk, and Field Leadership to fuel Metropolis's rapid growth.
What you'll do- Establish, refine, and maintain operational procedures, SOPs, and daily delivery schedules to ensure high-quality service execution
- Oversee HRIS data accuracy for all employee lifecycle changes and maintain a robust audit framework to catch errors upstream
- Lead automation and AI initiatives, including LLM-assisted intake and automated triage routing, to increase turnaround times and operational efficiency
- Serve as the senior escalation point for complex employee transactional issues, utilizing data and past experience to drive resolution
- Collaborate cross-functionally with Payroll, HR, Legal, Risk, and Field Leadership to align on shared priorities and smooth operational handoffs
- Analyze field-level error patterns and partner with Field Leadership on corrective actions to improve data quality at the source
- Provide regular performance reporting and actionable operational insights to the Director, People Operations
- Manage, coach, and develop a team of People Solutions Coordinators, distributing workload across queues and managing SLA performance
- Foster an inclusive environment of transparent communication while implementing feedback systems to elevate team performance
- Lead medium-to-large scale operational projects end-to-end and establish cross-training coverage to eliminate single points of failure
- 5+ years of progressive experience in People Operations, HR Operations, or Shared Services, with direct experience supervising or managing a team
- Deep hands-on expertise with enterprise HRIS platforms such as Workday, UKG, or ADP, ensuring data accuracy across high-volume processes
- Proven track record of evaluating operational workflows, implementing process improvements, and integrating automation or AI tools to drive team efficiency
- Demonstrated experience partnering effectively with Payroll, HR, Legal, Benefits, and Field Leadership on complex transactions and escalations
- Strong analytical skills with a history of leading medium-to-large operational projects end-to-end and resolving non-routine HR issues
- Proven ability to take ownership of results, clarify expectations, anticipate blockers, and reliably deliver on commitments
- Strong communication and influence skills to collaborate across functions and make sound operational recommendations
- Creative problem-solving mindset with a passion for challenging assumptions, digging to root causes, and driving continuous innovation
4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $115,000.00 USD to $140,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-AW1 #LI-Onsite
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Skills Required
- 5+ years of progressive experience in People Operations, HR Operations, or Shared Services
- Direct experience supervising or managing a team
- Hands-on expertise with enterprise HRIS platforms such as Workday, UKG, or ADP
- Experience ensuring HRIS data accuracy across high-volume processes
- Experience evaluating operational workflows and implementing process improvements
- Experience integrating automation or AI tools to improve team efficiency
- Experience partnering with Payroll, HR, Legal, Benefits, and Field Leadership on complex transactions and escalations
- Strong analytical skills
- Experience leading medium-to-large operational projects end-to-end
- Experience resolving non-routine HR issues
- Strong ownership, expectation-setting, and delivery skills
- Strong communication and cross-functional influence skills
- Creative problem-solving and continuous improvement mindset
Metropolis Technologies Compensation & Benefits Highlights
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Healthcare Strength — Subsidized medical, dental, vision, and mental-health coverage, alongside wellness programs, are highlighted for full-time and hourly staff. Some official and third-party materials reference very rich plan options, reinforcing perceived healthcare strength.
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Leave & Time Off Breadth — Flexible or unlimited PTO for salaried staff, generous packages for hourly employees, paid sick time, and paid holidays with double pay when worked indicate broad time-off support. Parental leave and paid volunteer time further expand the leave mix.
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Retirement Support — A company 401(k) match is positioned as part of the core package across official channels and job posts. Additional protections like life and disability insurance are also cited in some role descriptions.
Metropolis Technologies Insights
What We Do
Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations. To learn more about Metropolis, please visit www.metropolis.io.
Why Work With Us
We’re not your typical technology company. We’re world-class software and hardware engineers, we’re neighborhood urbanists and operators, we’re caring customer support specialists, we’re nerdy data scientists and machine learning engineers, we’re designers and architects… and many things in-between and beyond.
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Metropolis Technologies Offices
OnSite Workspace
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week.
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