Job Description
About Takeda Business Solutions
タケダ・ビジネスソリューションズ（TBS) はタケダおよび患者さんにとってシンプルで革新的なソリューションを提供する次世代のケイパビリティをもった信頼できるパートナーです.今、TBSはベスト・イン・クラスの組織作りの最中にあり、プロフェッショナルとしての研鑽を積み、グローバルでのキャリアを経験する機会を通じて成長することができます.患者さん中心というバリュー（価値観）を根幹とするグローバル製薬企業において将来にわたってインパクトを残すことのできる部門、それがＴＢＳなのです.
INSPIRED BY PATIENTS. POWERED BY YOU
Provides support services with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating the issue, quickly interpreting the situation, determining the appropriate resolution, transaction and/or escalation, and communicating the resolution and/or escalation to manager or HR Business Partner. Use independent judgement to resolve or escalate complex employee requests.
Responsible for administration of HR related queries and execution of HR transactions & Employee tickets/queries. The team receives activity through our HCM system, case management system, and automated downstream system notifications, while serving as a central point of contact and/or support for HR transactions and employee queries. Provide exceptional customer service, expectation setting and completing promises to employees. Answer queries via multiple channels (phone, web chat or portal). Serve as HR subject matter expert for a specified area such as Benefits, Compensation, Payroll, HR systems, etc. across TBS People Solutions
ACCELERATE VALUE & MAKE AN IMPACT BY:
Employee Lifecycle Management
- Coach and advise team that administers all aspects of the employee lifecycle, including payroll processing, in compliance with company policies, regional and local regulations, while providing instruction, guidance and excellent customer service to our customers
- Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
- Uses systems to document and escalate as needed following the appropriate processes
- Identifies and researches incoming queries from managers, and HR Business Partners
- Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
- Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
- Performs duties according to service level agreements
- Conducts recurring meetings with HR Business Partners & other key stakeholders/partners
- Manage performance issues when necessary
People Resource Hub
- Answer queries regarding HR policy, procedure or the use of HR tools.
- Support via multiple channels (phone, web chat or portal), getting it right first time
- Exceptional customer service, expectation setting, and completing promises so that the employee does not have to come back again to repeat their request.
- Initiates and/or approves HR transactions received via multiple channels such as Workday or case management system
- Uses systems to document and escalate as needed following the appropriate processes
- Identifies and researches incoming queries from managers, and HR Business Partners
- Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
- Understands and utilizes HR systems including Workday and the Employee Portal including Self Service and Case Management
- Performs duties according to service level agreements
- Conducts recurring meetings with HR Business Partners & other key stakeholders/partners
- Educates clients of HR Services available to them and encourages multi- channel tools such as the HR Portal and other systems as needed
- Ensures that documentation and requests meet the policy for each process
- Actively contributes to delivering, maintaining and improving Corporate Services, procedures and processes to increase employee satisfaction, driving performance and achieving results
- Performs other HR Operations related duties and assignments required as assigned by lead, supervisor or manager.
Required Qualifications:
- 学歴（4年制大学卒業以上）
- 実務経験（5－10年程度のHRオペレーション経験）
- スキル（人事システムWorkdayの運用経験）
- 語学（ビジネスレベルの英語・日本語）
Takeda Compensation and Benefits Summary:
- Allowances: Commutation, Housing, Overtime Work etc.
- Salary Increase: Annually, Bonus Payment: Twice a year
- Working Hours: Headquarters (Osaka/ Tokyo) 9:00-17:30, Production Sites (Osaka/ Yamaguchi) 8:00-16:45, (Narita) 8:30-17:15, Research Site (Kanagawa) 9:00-17:45
- Holidays: Saturdays, Sundays, National Holidays, May Day, Year-End Holidays etc. (approx. 123 days in a year)
- Paid Leaves: Annual Paid Leave, Special Paid Leave, Sick Leave, Family Support Leave, Maternity Leave, Childcare Leave, Family Nursing Leave.
- Flexible Work Styles: Flextime, Telework
- Benefits: Social Insurance, Retirement and Corporate Pension, Employee Stock Ownership Program, etc.
Important Notice concerning working conditions:
- It is possible the job scope may change at the company's discretion.
- It is possible the department and workplace may change at the company's discretion.
Locations
Osaka, JapanTokyo, Japan
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Takeda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.
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Retirement Support — Employer-funded retirement is described as notably strong, combining a dollar-for-dollar 401(k) match with an additional company contribution that scales with age and service. Access to an employee stock purchase plan further supports long-term wealth building.
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Parental & Family Support — Paid bonding leave for all parents, substantial adoption/surrogacy reimbursement, and robust caregiver resources (backup care and Maven family-forming support) are emphasized as core strengths. These offerings create a comprehensive safety net for a range of family situations.
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Healthcare Strength — Multiple medical plan options (nationwide PPO/HSA and regional HMOs), employer HSA funding, and integrated mental-health and well-being programs signal depth in coverage. Preventive care is covered in-network, and plan choices by state expand access.
Takeda Insights
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What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
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