Manager People Operations

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As a Manager People & Culture Business Partner, this role involves closely partnering with our stakeholders (Business Leaders) to support their organizational needs. It combines both operational and creative aspects – you never know what new initiatives you might be working on in the upcoming quarter! We’re looking for someone flexible, creative, and resourceful to navigate the many challenges ahead, with the autonomy to make things happen. This role will be pivotal in managing the people strategy and end-to-end employee lifecycle for Quick Commerce vertical, ensuring seamless integration of People strategies and experience.

General Responsibilities:

• Lead on the People & Culture Strategy while assessing the local population people need to tailor fit-for-purpose people initiatives.

• Own the Manpower Plan and partner with Talent Acquisition to fulfill the hiring needs and requirements. Support the Business to maintain the MPP Budget efficiently and effectively, while executing the needed changes within the assigned budget whenever needed.

• Managing his/her team to execute the monthly employees’ transactions and changes (New Joiners, Internal Movement/Promotions, and Leavers) and maintaining people’s data across different platforms and systems, thoroughly and accurately. Provide reports and analytics to present insights to the Business/People & Culture on people’s related aspects.

• Elevate talabat’s culture and employee experience through behavioral change, enhancing the on-boarding and off-boarding journey, and leading the people’s engagement initiatives and activities which impacts the employees’ satisfaction and motivation within talabat.

• Drive a high-performance culture by managing the Performance Review Cycles and Talent Reviews, and supporting the Business Leaders by tackling performance improvement plans and/or growth and development plans to elevate individual performance. Collaborate with the Talent Development Team to enhance teams’ performance, growth, and development by identifying performance gaps, development needs and tools, growth opportunities, and coaching and mentoring employees and managers on performance-related matters.

• Partner with the Total Rewards Team and the Head of Functions to lead the ‘annual’ Pay Review Cycle. Perform regular compensation checks/reviews and initiate rewards programs to ensure healthy pay and compensation mix and equity in alignment with talabat’s rewards strategy.

• Provide expert advice to maintain the served-verticals’ Organizational Structure and hierarchy, as well as to lead the Organizational Changes and Succession Planning in alignment with the business needs and drive for efficiency and effectiveness.

• Managing the transformation by developing change management strategies with the Head of function in collaboration with management. Supporting the building of change both top-down and bottom-up, and owning the change topics on the business area level. Comfortably influencing others in continuous improvement and acting as a change ambassador and mentor within the People & Culture team.

• 8-12 years of HR experience with a strong focus on HR business partnering.

• Experience in warehouse / factory environments is a plus (preferably in a high-growth, fast-paced environment).

• Proven experience in leading and developing teams. 

• Exceptional stakeholder management skills, with the ability to build strong relationships and collaborate effectively.

• Ability to influence and advise senior leaders on People & Culture matters, providing strategic solutions to business challenges.

• Strong analytical and problem-solving skills, with the ability to leverage data and HR systems to drive informed decisions.

• Fluency in English is a must.

• Regional experience in working with diverse, multi-location teams is highly desirable. 

• Exposure to Talent and Reward functions would be considered a plus.