Manager, People Operations, NA (Leave of Absence) - Hybrid Flex

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York- was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Reporting to the Sr. Director of People Operations North America and EMEAI, this role will be responsible for 'end to end' Leave of Absence HR Shared service delivery across North America including service performance, compliance, and continuous improvement. Collaborate with peers, partners, and other key executive stakeholders to develop and execute the transformation of our LOA HR services while promoting a positive employee experience. Manage vendor relationship with our leave of absence service providers in US and Canada.
Leave of Absence Responsibilities:

• Ensure the organization is compliant with federal, state/provincial, and local leave requirements in the United States and Canada; stay up to date on evolving legislation and recommend, communicate, and implement changes when necessary.
• Manage the leave vendor relationship, including monitoring vendor performance.
• Work in partnership with leave vendor to perform ongoing compliance checks, ensuring all policies and procedures are being implemented appropriately.
• Oversee and monitor leave administration processes and tasks handled by the HR Service Center and leave administration vendor.
• Continuous improvement of the LOA process and employee experience, identify inefficiencies and opportunities, develop solutions and drive implementation with vendors
• Monitor and analyze trends related to employee inquiries and feedback; improve processes and develop innovative, alternative solutions to deliver a frictionless employee leave experience.
• Create and maintain clear, comprehensive, and effective leave resources for employees and managers, which includes owning and driving statutory leave policies where applicable in partnership with Benefits and Legal team.
• Serve as Subject Matter Expert for HR initiatives that may involve an employee leave of absence component.
• Partner with Benefits team on legislative or company sponsored leaves to ensure smooth implementation across our HR Services vendor, LOA vendors, HR Partners and employees
• Serve as mentor and subject matter expert in the areas of leaves and accommodations for other HR team members and peers
• Serve as a point of contact for escalated and/or complex employee leave issues in order to provide optimal employee experience; utilize expert communication skills to ensure employees and managers clearly understand leave policies and practices as needed.

People Operations/Employee Experience Responsibilities:

• Support People Solutions NA team on Tier 3 resolutions with backup support when needed from both general employee population as well as HR business partners and COEs
• Become familiar with our HR programs and policies to provide response and support on a variety of HR related programs such as benefits, leave, disability programs, reimbursement programs, unemployment, workers' compensation, etc.
• Lead project planning and project management to deliver special project

The accomplished individual will possess...

• Expert knowledge of FMLA, ADA, and state/local leave laws and practices
• Strong written and oral communication skills; an ability to draft policies/procedures, and clearly and effectively communicate with different audiences, e.g., HR partners, HR Service Center, employees, management, retail, corporate, distribution center, vendor
• A demonstrated ability to be resourceful, with exceptional problem solving and decision-making skills with a strong focus on process improvement and innovation
• Experience utilizing process improvement methodologies to streamline/design processes in an agile manner using agile methodology, is a plus
• Experience working effectively with cross-functional departments (Payroll, HRIS/HRTS, Benefits, HR Service Center)
• A demonstrated ability to bridge gaps between internal departments to solve issues and implement improvements, with a collaborative approach to relationship management
• Project management skills
• Experience monitoring vendor or other third-party performance
• Ability to maintain highly confidential information
• Results oriented with the ability to understand and balance other business considerations
• Excellent analytical and research skills with an acute attention to detail and accuracy
• Knowledge of Microsoft Office suite

An outstanding professional will have...

• Bachelor's Degree or equivalent work experience in HR
• 3-5 years relevant work experience in:
  • Leave management in US; Canada leave management experience is a plus
  • A multi-brand, multi-state organization; experience in a retail organization is a plus
• HR shared service model experience is a plus
• Case management system experience is a plus

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]
Visit Tapestry, Inc. at http://www.tapestry.com/
Work Setup: #LI-Hybrid #LI-KS2
BASE PAY RANGE $90,000.00 TO $105,000.00 Annually
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits .