Manager, People Experience

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are seeking a dynamic and experienced People Experience Manager to join the Pandora People Partner Team, based in Malaysia. As the People Experience Manager, you will play a key role in shaping the employee experience across the entire employee lifecycle, ensuring a seamless, impactful, and positive experience for all employees at Delivery Hero.

In this role, you will lead and manage the people experience strategy, ensuring that it aligns with our broader organizational goals. You will work closely with People Business Partners, COEs, and business teams to design and implement initiatives that enhance the employee journey from onboarding to offboarding. You will champion initiatives aimed at fostering a people-first culture, with a strong focus on engagement, retention, and overall employee well-being.

Your responsibilities will also include developing and leading employee engagement programs, measuring and improving employee satisfaction, and creating a feedback-rich culture that drives continuous improvement. You will also be a key driver of cross-functional collaboration, ensuring that all people's initiatives are aligned with business objectives.

Leveraging data and insights from employee surveys and other feedback channels, you will work closely with COE partners to optimize HR service delivery, employee experience programs, and overall engagement initiatives.

Responsibilities

• Develop and implement people experience strategies that drive employee engagement, satisfaction, and retention, aligned with business goals.
• Lead and manage the employee journey, ensuring a seamless and positive experience from recruitment to offboarding.
• Work closely with People Business Partners and COEs to create and implement employee programs, such as recognition, wellness, and career development initiatives.
• Champion the culture of continuous feedback, including running regular employee engagement surveys, focus groups, and action planning sessions.
• Partner with business leaders and managers to address employee concerns and foster an environment that supports employee growth and well-being.
• Use data-driven insights to continuously improve the employee experience, working closely with People Analytics and COE partners to develop impactful metrics and track progress.
• Design and facilitate programs that enhance employee engagement, including onboarding programs, team-building activities, and leadership development initiatives.
• Foster a culture of inclusivity and belonging, supporting D&I efforts through tailored programs and initiatives that enhance the employee experience for all.
• Provide coaching and support to managers on how to improve employee experience in their teams, including fostering a positive and engaging work environment.

• Proven expertise in people experience or HR program management, with a focus on employee engagement, retention, and employee well-being.
• Strong understanding of HR principles, organizational design, and people processes, with experience in driving end-to-end employee experience initiatives.
• Excellent communication, stakeholder management, and influencing skills, with the ability to engage employees at all levels of the organization.
• Data-driven mindset, with experience leveraging employee feedback, surveys, and metrics to inform decisions and improve programs.
• Experience managing and delivering change management initiatives, particularly in the context of employee engagement and culture transformation.
• At least 6+ years of experience in HR, people experience, or related roles, with a proven track record of driving employee experience programs in a global organization.
• A Bachelor’s Degree in Human Resources, Organizational Design, Business Management, or a related field
• Nice to have:

1. Knowledge of Malaysian Labor Law and HR practices.
2. Expertise in using HRIS systems and employee engagement tools.
3. Experience in leading people experience programs in a matrixed, global environment.

At Delivery Hero, we are committed to ensuring that you, and all our Heroes, are taken care of and thriving. If you’re in good shape, then we’re in good shape!

• Enjoy the flexibility of our hybrid working model, with the option to collaborate face-to-face in our beautiful Malaysia office 2 days a week.
• Access health and wellness benefits such as Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy.
• Stay well-fed with Digital Meal Vouchers, Food Vouchers, Online Canteen, and Corporate Discounts.
• At Delivery Hero, we believe that diversity and inclusion are key to creating not only exceptional products but also incredible customer and employee experiences. We are committed to fostering an inclusive environment and do not discriminate based on racial identity, religious beliefs, gender identity or expression, sexual orientation, age, marital or disability status, or any other characteristic that makes you unique